Providing strategic travel management counsel to diverse businesses.Measuring customer satisfaction and advising on initiatives to increase client retention.Integrating advanced travel technologies for operational efficiency.Implementing robust travel risk policies and safety protocols.

Spearheaded all aspects of the corporate travel program ($40M annual budget), including oversight of vendor performance, 15-member Travel Management Company, travel risk, and virtual payment provider. Created policies and delivered presentations to explain new procedures. Worked with partners on initiatives to improve systems and tools.Oversaw training, and media subscriptions ($20M budget). Sourced and managed negotiations and buying with strategic vendors.Developed long-lasting relationships—valued at $30M/year—with 3rd-party vendors across air travel, hotels, travel security, virtual card payments & travel booking tools.Captured $6M savings per year through successful negotiations with strategic vendors.Boosted efficiency, eliminated redundancies, and captured improvements valued at $10M/year through direction of multiple transformation and outsourcing projects covering travel management, expense, operations, and security.Played essential role as travel advisory expert in response to global restrictions during Covid-19 pandemic. Delivered guidance on travel restrictions, entry requirements, and safety conditions. .

Led operations and managed relationship with travel management company; oversaw purchase requisitions for travel, Reviewed RFP proposals and negotiated services & prices with vendors—prepared and executed new contracts. Verified/ approved payments and performed audits on purchased services. Played key role as point of contact with internal and external stakeholders. Served as business continuity coordinator for HR team.Saved $3M USD per year, securing higher corporate discounts and better value to travelers, through renegotiation of corporate agreementsLed improvement and implementation of several travel systems including self-booking tools, approval workflows (Oracle based) and automating back-office invoicing and payment to vendors. Improved response by organization during crisis by coordinating and supporting security tracking system for international travelers

Led corporate travel program as second in charge—guided directors on strategy, as well as risk and safety issues, ensuring compliance with corporate policy. Assisted with travel arrangements and details and supported customers with complex travel matters. Selected and managed relationships with travel management and travel advisory companies, airlines, and hotels. Regularly updated policies and procedures and responded to business continuity issues. Supervised and acted as escalation point for 5 staff. Verified data and approved payments for travel transactions. Oversaw VIP and official delegation travel.Drafted/delivered new dynamic business travel policy that governs all aspects of business travel.Created and introduced improved reporting and verification tools for travel transactions.Built and grew relationship between the organization and 50+ global travel suppliers.

Held administrative positions including Travel Officer, Administrator and Supervisor. Arranged employee air travel, hotel accommodations, and transportation, for local and international trips on GDS systems including Amadeus and Sabre.Delivered reports to management on travel use, trends, and spending.

• Perform sales calls to travel agencies and outbound tour operators to increase the business share in market. • Provide training to travel agencies on online system usage.• Performed travel duties, which include sales and booking of travel tickets, hotels reservations, car services, offering suggestions and providing advice.

• Provide holiday solutions to individual customers, honeymooners, business travelers etc.• Use Emirates systems to price and tailor itineraries and provide quotations for air tickets, hotels, tours etc.• Handle walk in customers, telephone inquiries, emails and perform marketing calls to travel agencies.• Provide appropriate information and knowledge about the products being offered to customers.

• Conduct market based questionnaires and surveys with existing and potential guests.• Telemarketing for existing customers providing information on the hotel's services and facilities.• Escort individual and group guests to excursions, safaris & cruises provided by the hotel.• Provide presentations about hotel services for potential customers.