I am a travel services sourcing lead with over 18 years of experience in global business travel management and operations. I hold a master's degree in aviation security and safety, and a certification in aviation management professional (AvMP). I have a proven track record of driving customer excellence, efficiency, cost savings, and expense management solutions for large organizations.As a travel services sourcing lead at Abu Dhabi Investment Authority (ADIA), I spearheaded all aspects of the corporate travel program, overseeing a USD $40M annual budget and a team of travel consultants of different experience levels. I created and updated policies, delivered presentations, and worked with partners on initiatives to improve systems and tools. I also led the consolidation and transformation of the travel program, saving USD $3M per year and securing higher corporate discounts and better value for travelers. I am passionate about enhancing customer experience, managing travel risk, and leveraging data and technology to optimize travel performance and outcomes.