CSR at United Airlines

In my most recent job role, I collaborated closely with clients, engaging them to understand their needs, preferences, and budget constraints. I ensured a tailored approach to design solutions, focusing on delivering exceptional results. Negotiating contracts, prices, and terms, I established favorable agreements with clients, vendors, and contractors, balancing client satisfaction with company profitability.Additionally, I demonstrated my problem-solving skills by promptly addressing issues and conflicts, ensuring smooth project progress. I am committed to delivering high-quality outcomes and exceptional client satisfaction through effective communication and proactive resolution.● Drove consultation, design, and generation of over $600K in home improvement services within a year.● Maximized client satisfaction ratings by implementing innovative design strategies and fostering collaborative relationships.

While performing in this job role, I led the development and consultation of design proposals for residential interior renovations, managing all project aspects. I liaised with clients, suppliers, and contractors, ensuring smooth project progression and timely completion. Monitoring milestones, budgets, and quality standards, I implemented corrective actions as necessary, maintaining project integrity and client satisfaction.● Achieved annual sales exceeding $550K in project renovations.● Acquired 5th position in top sales volume for San Antonio region during fiscal year 2018.

I developed and delivered tailored sales training programs, assessing team performance and providing constructive feedback. I executed targeted coaching strategies to enhance sales techniques, product knowledge, and customer interactions, ensuring continuous improvement and driving results.● Achieved position of 2nd highest sales consultant within company by end of second month of employment.● Exceeded monthly sales quota consistently and surpassed targets with sales of over $75K.● Trained team of 12 store associates while serving as sales trainer/coach.

I proactively identified and initiated contact with potential clients, building strong relationships to expand the customer base. Managing client accounts, I provided exceptional service, resolved issues promptly, and ensured customer satisfaction. Additionally, I negotiated sales agreements and contracts, facilitating favorable terms for both the company and clients, contributing to successful partnerships.● Initiated multi-state analysis, identified potential clients, and boosted monthly sales by 23%.● Generated $67K in sales within span of three months by overseeing nationwide public property data subscription.● Attained 34% increase in digital marketing effectiveness by innovating advertising initiatives and compiling data.

Developed marketing campaign and generated over $1.3M dollars in sales over 6-month period by utilizing digital and print advertising, networking, television broadcast, and social media outlet.

Led dynamic group presentations, conducted interviews, and streamlined recruiting events across three states. Orchestrated onboarding, training, and vetting processes while focusing on diversity, equity, and inclusion targets. Achieved over $23M in college scholarships and fostered positive community partnerships. Recognized as Top 21 recruiter and elevated command recruiting productivity by 34%.

Recruited, interviewed, vetted and qualified over 320 Navy Veteran applicants for enlistment into the United States Naval Reserve in an independent duty capacity. Achieved and sustained superior performance by consistently exceeding recruitment goals, which resulted in earning the Annual Top Recruiter Award, 3 years in a row. Possess a strong work ethic, having a sense of urgency and an experienced multi-tasker. Effective background in leading cross-functional team, with a strong inter-personal relationship skills. Creative thinker, with an effective diplomatic and consultative demeanor. Effective Communication and Time Management Skills

Directed comprehensive training programs and supervised a total of 72 personnel in HR/Administration functions including benefits, payroll, and employee relations. Demonstrated strong work ethic and earned multiple awards for exceptional performance. Exhibited outstanding negotiation, creative thinking as well as diplomatic skills and exceeded mission goals with self-driven determination.