Responsible for the global payroll function and US payroll operations, including the processing of payroll, distribution of funds and all required compliance for approximately 25,000 employees with multiple pay cycles (both weekly and bi-weekly).Responsible for a team of corporate payroll employees responsible for the processing and managing of payrolls, union reporting, and multi-state payroll taxes ensuring timely/accurate deposits for approximately 40 legal entities in the US.

Responsible for engaging with prospective clients to identify an ideal managed services model to ensure the successful management and processing of their payroll and time systems.Maintained the operational oversight and management of contracted deliverables while ensuring service delivery excellence for Clients globally Responsible for the creation and accomplishment of financial objectives, operating plan initiatives including client satisfaction and retention, associate satisfaction, retention, and development.

Collaborated with the UltiPro Managed Services teams to develop key actions in achieving our strategic vision for payroll managed servicesPartnered with Senior Leaders to develop and present regularly, Key Performance Indicators (KPIs) highlighting our progress and opportunitiesResponsible for driving key projects to migrate legacy managed services customers over to most current aspects of the UltiPro Products enabling customers and our managed services teams to leverage more efficient and effective processesSupported Sales and Activations in maintain an agile product roadmap to ensure a continued commitment to balance customer commitments, strategic directions and how we differentiated ourselves from our competitionWorked with High Profile Customers to assist them in aligning their expectations with the exceptional services we were able to provide, identifying gaps in the process and solutions to close those gapsPartnered with Ultimate Software's internal teams to identify solutions to stabilize and grow our relationships with enterprise customers

Provided leadership in Ultimate Software Managed Services by managing multiple departments and operational processes while providing strategic support and analysisDeveloped and grew key teams to support Ultimate Software's Managed Services payroll teams, for compliance, garnishment processing and bank reconciliationCreated weekly/monthly Key Performance Indicators (KPIs) dashboards and analytics to measure and improve our performance in supporting our enterprise customersManaged and administered controls and compliance to assist with both internal and external audits ensuring complete timely and accurate responses to information requestsDeveloped and empowered team of high performers focused on continually improving the processes and service delivery for our customersAssisted sales with industry data and analytics to foster continued growth with our Managed Services Product

Responsible for the operational oversight and management of contracted deliverables while ensuring service delivery excellence for our National Account Business Process Outsourcing, BPO, ClientsManage team performance to ensure demonstrated product expertise, effective client support, and focus on client relationships.Responsible for the creation and accomplishment of financial objectives, operating plan initiatives including shoring, client satisfaction and retention, associate satisfaction, retention, and development.Identified and led the implementation of a business process improvement initiative resulting in expense savings of over $160KThrough strong client relationships was able to secure additional business and services of over $7M Developed and implemented a comprehensive College Manager in Training “CMIT” program to bring in new talent and prepare them to step into a Manager’s role at the end of their 18 month training

Responsible for setting the strategic direction for ADP’s Amendment & Exception OrganizationProvide direct leadership to seven managers and 80+ domestic and international associates in 4 locations Ensure the timely and accurate filing of 290K+ federal (IRS), state and local taxing authority original and amended returns each year Increased department productivity by 12.3% while reducing the cost per control by 21.7% year over year.Identified and led the implementation of several business process improvement initiatives resulting in expense savings of over $300K in ten monthsEffective labor management - $200K under plan after only ten months into fiscal year (Annual labor plan is $5M)Led efforts to expand operations in “lower cost” locations resulting in a 10% decrease in “cost per amendment” from the prior year.

Responsible for setting the strategic direction and overseeing the client service operation for ADP’s Standalone tax business Implemented a business process improvement which resulted in early client funding notification while reducing absorbed penalty and interest to 1% of the total departmentImproved Client satisfaction results by 7 pointsChaired Annual Client User Conference, engaging keynote speakers and breakout sessions for our large National Account ClientsInfluenced a strong level of associate engagement as measured by superior Gallup Associate Satisfaction Survey results (4.74 on Survey – Scale of 1 to 5)