Operations management professional, with over 20 years of experience in the service excellence field.I’m most energized when fixing and improving things. I've worked with clients who represent enterprises of every size in every major industry to tackle some of their most difficult outsourcing challenges. A natural relationship-builder who listens closely and finishes what I start, I excel in fast-paced, flexible roles requiring strong analytical and critical-thinking skills in cultures that support honest communication, collaboration, and fun.