COVID-19 SUPPORTOur thoughts and prayers go out to everyoneaffected by the COVID-19 Pandemic.At GMS, we have taken every precaution to safeguard our staff and management, including expanding our Contact Centers for social distancing, and employinga rigourous schedule of sanitary measures and testing.If you represent a Health Plan or Antibody Testing Lab in need of Contact Center support during these difficult times,please call me so I can personnally assist you. Ed Gonzalez, CEO, Founder 877.833.1998Recent ResultsOver 1,000,000 Medicare Members ReachedOver 650,000 Medicaid members reachedOver 300,000 COVID-19 test results delivered to PatientsAbout Ed GonzalezEd Gonzalez is well known as an innovator and pioneer in providing high quality call center services to dozens of leading Health Plans and National Associations, in English as well as Spanish. Over the past 25 years, during Ed’s career as CEO of MarCom Technologies, and CEO of GMS CONNECT, Ed has employed more than 39,000 call center representatives including more than 1,000 insurance agents, hundreds of account supervisors, dozens of script writers, trainers, quality control teams and call center managers. Most of the management team at GMS CONNECT have worked with Ed for more than 18 years.Health Plan programs Ed has managed include: COVID-19 Outreach, Health Risk Assessments, Plan Change Services, Membership Retention, New Member Acquisition, Customer Service, HEDIS/STARS Support, Medicare/Medicaid Enrollment, English/Spanish Teleservices, Medication Reminder, and Claims Support Services among others.Ed's accomplishments include: *Founder/President of MarCom technologies, top 10 call center companies with $75M annual revenue.*Opened the first call center in the Dominican Republic, in partnership with the Dominican Government.*Built and managed dedicated call center facilities for CIGNA, United Healthcare among others. *Pioneer in developing and implementing Hispanic and bilingual marketing services.*Innovator of near-shore outsourcing solutions, client site management and build-out.*Developer of 1st Reach, the automated voice messaging customer contact solution.*Developer of Speech2Data, the proprietary automated voice recognition platform.On a personal level, Ed is married to Linda for 25 years. They have 3 children: Jennifer, Randy and Austin. When not working on call center business, you can find Ed flying his Cessna 182 or fishing with friends around Florida.