I am currently seeking a new opportunity. Please contact me via LinkedIn or email at ed.green13@yahoo.com.

Worked with inside sales, category management and warehouse teams to provide outstanding customer service in a timely manner. Served as main resource to the customer to meet their needs.• Worked closely with outside sales, category management and warehouse to resolve issues from integration resulting in retaining a $2MM dollar account.• Played key role as internal liaison and main face to customer in Integrating Tuffy MFG into Myers Tire Supply, which led to renewal of contract.• Reviewed up to 75 customer orders via email and online ensuring accuracy of correct handling, pricing, inventory availability, and shipping data for inventory and non-inventory items.• Updated customer with any delays and new estimated shipping information offering any substitutions or modified products when parts were not available satisfying customer needs.• Assisted in new store setups which include multi-phase levels of product delivery to be on time for store opening completion. • Played key role in setting up and maintaining customer portals and online order menus, making sure orders were processed timely with updated product.• Resolved all shipping discrepancies, which include, damaged, missing items and lost shipments providing customer satisfaction.• Created and maintained multiple Excel spreadsheets for quoting, returns, and special approval requirements ensuring customer received correct product, pricing, and proper approval.• Developed order process procedures for training current and new coordinators resulting in knowledgeable CSRs.• Researched new product opportunities, quoted new opportunities to customer, potentially leading to new sale.

Worked closely with pricing manager to create and implement new processes and information gathering to strategically position company in the marketplace.• Led division as expert, advised new pricing manager on all aspects of department creating an environment for smooth transition.• Developed procedure for consolidating and reporting quote metrics illustrating where wins and losses were, allowing business unit managers to make more effective business decisions by product and market segment.• Implemented new quote request system resulting in a 50% increase in customer satisfaction rating.• Administered pricing plan for assigned target accounts resulting in $800,000 of new sales.• Initiated daily communication with outside sales team regarding product / pricing issues improving team unity resulting in timely / results-oriented proposals to OEM and distributors.• Successfully converted over 200 distributor and OEM accounts from obsolete product to re-engineered product line creating less waste.

Processed all incoming customer quote requests by working with all related departments to ensure accurate and timely quoting.• Participated in a “quote process” kaizen event leading to the consolidation of job functions reducing quote lead time by 30%.• Coordinated with engineering department to customize product leading to 50% reduction of unsatisfactory product reaching customers.• Researched and developed solutions for top 10% “low margin accounts” annually, thus meeting a goal of increased gross margin of 5%.

Assisted customer service team in fielding all incoming customer request including order entry, complaints, and product return.• Promoted from working in shipping / receiving and running the kit room to learning skills needed to become a customer service coordinator.• Improved communication process for intercompany requests reducing down time by 50%.• Formalized return policy resulting in a more efficient and timely process.