Ed Hanson Email & Phone Number

Tempe, Arizona, Us

Provided strategic leadership, planning, deployment, project management, and hands-on tactical operations to deliver end to end IT infrastructure that supports the vision and mission of the 125-person organization.• Senior management team member reporting to CEO for all IT strategy, operations, and expenditures.• Team Leader of 5 responsible for helpdesk, end user and device support, VoIP call center, and Data Analytics.• Local / Cloud servers – Managed 28 Microsoft Windows Hyper-V 2016/2019, Linux servers on-premises infrastructure and cloud hosted AWS and Azure servers. Managed Active Directory, group policies, security.• Microsoft 365, Teams, SharePoint, OneDrive administration, licensing, permissions, e-discovery, collaboration.• Application Software and Services – managed, deployed 63 software products and Software As A Service.• Cybersecurity – Configured Cisco Firepower Firewall rules, Remote Access, Antivirus/Malware endpoint protection, spam filtering, digital certificates, and staff security awareness training.• Data Protection – Managed 30 TB of data, storage capacity, backup and recovery, permissions, secure sharing.• Sales and Leads integration management between Salesforce, CallRail, Five9 VoIP call center.• Sales Performance - Improved call connection rate by 23% by deploying a solution to eliminate spam tagging.• SQL Server Reporting Server management for reporting activity in Production and Product fulfillment software.• IT Policies / Procedures – Configuration mgmt, onboarding, change mgmt, incident mgmt using Jira.• Budget – Reduced $121,000 in reoccurring annual expenses and managed $880,000 IT operations budget.• Vendor Management – Negotiated, administered 29 vendor contracts for products and service agreements.• Performance Monitoring – Monitored servers, network, power and configured alerts to maximize uptime. • Helpdesk – managed 200 tickets per month, reduced volume 25%, and achieved 1 day close rate avg.

Recommend and implement improvements to network performance and reliability for internet broadcast streaming.• Analytics – Determined root cause of stream drops and correlated data on broadcast network bandwidth usage.• SDWAN – Proposed and designed fault tolerant internet services with Cox fiber, Lumen, and cellular paths.• LAN Redesign – Developed new Cisco LAN architecture, site to site VPNs, monitoring for several translator sites.

Scottsdale, Az, Us

Provided strategic leadership, planning, deployment, project management, and tactical operations with fiscal responsibility to deliver end to end IT infrastructure that supports the vision and mission of the 100-person org and 3000 volunteers.• Local / Cloud servers – Created and executed cloud migration strategy from high availability clustered Microsoft Windows Hyper-V servers on-premises infrastructure to hybrid cloud hosted servers in Azure. Saved $80,000 in capital equipment cost. Managed Active Directory, group policies, security permissions.• Cybersecurity – Implemented intrusion prevention and detection using next-generation Cisco ASA Firewall, Barracuda Spam Firewall, Web Security Gateway, endpoint protection, and staff security awareness training.• Disaster Recovery / Business Continuity – Collaborated with senior leaders to identify mission-critical resources, developed a comprehensive plan, and led annual failover test exercises with all staff offsite. Reduced recovery time from 1 week to 15 mins.• Salesforce – Led effort to evaluate and implement CRM to improve business processes and analytics for sponsorship sales, contract management, ticket sales, and volunteer signup, event scheduling, and website integration.• Microsoft Dynamics NAV / SQL Server – Deployed server and client software, configured database security and maintenance, assisted Actg. Dept’s paperless initiative, tested workflow, mobile app, and PCI compliance.• Data Storage / Backup – Implemented multilevel redundancy of mission-critical data with on-site and cloud solutions including Azure Backup, Site Replication, Amazon S3, and Dropbox.• Network – Responsible for LAN WAN architecture, configuration, and security for Cisco failover router/firewall pair, HP switches, site to site VPNs, remote access, internet services, staff/guest Wi-Fi.• Managed – IT policies and procedures, Office 365, SaaS, vendor contracts, help desk, staffing, assets, operations/capital equip. budget.. . .

Scottsdale, Arizona, Us

Delivered IT consulting services to design, deploy, and maintain network infrastructure and mission-critical servers to three Arizona state agencies and other business clients. Accomplishments include:• Arizona Registrar of Contractors – Responsible for the deployment and maintenance of all servers and networking infrastructure for 3 years, including Hyper-V servers, Active Directory, Exchange email servers, spam firewall, Cisco firewall, and managed remedies to statewide security audits.• Water Infrastructure Finance Authority of Arizona – Performed a fault tolerant network and server infrastructure upgrade to support File server, Exchange email server, and SQL database server.• Arizona Criminal Justice Commission – Deployed and maintained new Windows Hyper-V servers, upgraded Active Directory, Exchange email server, endpoint protection, and backup server.

Provided IT services to deploy and manage reliable, secure, and cost-effective business systems and networks for business clients in a broad range of industries including: legal, financial, healthcare, real estate, and mfg. Accomplishments include: • Supercomputer - Performed server and network installation, switch programming, and node troubleshooting on the Thunderbird Cluster at Sandia National Labs with 4,480 Dell servers running Red Hat Linux Enterprise 4, connected by InfiniBand and Force10 Ethernet switches. 5th fastest in the world. See top500.org/lists/2005/11/• Healthcare - Deployed and customized Medisoft, a HIPAA-compliant medical patient management system and integrated it with SolAce, an electronic billing system for Medicare claims.• Education - Installed and configured Dell servers with Windows 2003 server, Active Directory, group policy, security policy, user accounts, disk quotas, network printers, backup, for 2200 faculty and students at Sandia HS.• Legal - Installed and configured Timeslips, a time keeping billing system. Deployed Lexis Nexis Time Matters, a multiuser case management system for law offices.• Financial - Installed and configured Morningstar Principia Mutual Funds, Stocks, and Variable Annuities portfolio management software programs for a financial planning firm.• Sales - Upgraded a custom order entry and shipping management system for a fresh foods produce broker using Magic Enterprise Edition and Pervasive SQL database.• Mfg - Deployed a custom 3-tiered Web & SQL database application with GIS integrated store locator.

Co-founded and served on board of directors for Cerebus, a Microsoft Certified Solution Provider, that developed custom web-based applications and information systems for clients in healthcare, manufacturing, and professional services industries. Grew to $2.4 million in annual revenue and 30 employees in two years. Accomplishments include:• Sun Healthcare Group - Designed and deployed a high availability solution for web apps based on Microsoft clustering for SQL server and network load balanced IIS web services on HP ProLiant servers.• Presbyterian Healthcare - Partnered with Microsoft to provide the Exchange architecture and network design to migrate from MS Mail to Exchange 5.5 for over 3000 users.• Web App Servers - Installed, configured, and managed development and production servers running Microsoft IIS Web, SQL, Exchange, Biztalk, and eCommerce servers, with Cisco router and firewall network security

Delivered consulting services and established a Microsoft Authorized Technical Education Center to design, deploy, train, and support business systems and networks based on Microsoft server applications. Accomplishments include:• Norwest Bank - Served as Sr. System Admin at Norwest Bank for one year managing a 500 user, state-wide network of Novell and NT servers running mission critical banking applications. Served as liaison between MIS dept and business banking dept to ensure high user satisfaction. Solved network broadcast storms, reduced helpdesk calls by 70%. Developed disaster recovery plan, and deployed Systems Management server, training.• Microsoft Certified Trainer (MCT) - Certified to deliver 18 Microsoft official curriculum courses on server software products and technologies targeted for experienced computer professionals, network engineers, and train the trainer courses for other Microsoft Instructors.

Albuquerque, Nm, Us

• DOE Q Security Clearance. Project leader for the Site Data Unit and system networking for a stored nuclear materials monitoring program. Developed a client/server information system using Labview, SQL server, WiFi, and created a custom TCP/IP command and control protocol that provided real-time data monitoring and analysis to ensure storage integrity and safety.• Other project roles: C software developer, digital hardware designer, and SAR radar system operator