Ed Harper Email & Phone Number

Watford, England, United Kingdom

Freelance Ops & Systems consultant to hospitality business. Data management, dashboards, procedures, licensing, logistics, reporting, planning & budgets. See below for some examples of the systems I have worked with extensively and offer my services to aid with implementation/build, support, training & getting the most from reporting & analytics ;- Collins/Design My Night- Res Diary- Zonal / Aztec tills- Fourth Hospitality- Polaris Data- SumUp / GoodTills- CPL eLearning- Trail App- FormsDesigned, programmed, installed & trained in the rollout of Collins/DMN across 8 pubs within the client estate, utilising all aspects of the system; Collins, Tonic & Listings; booking system driving all comms through one engine, bookings, pre-orders, customer data/marketing, floor design, turn times, reporting on the above with snapshot or weekly insight docs. Completed project 2 weeks ahead of schedule.

East Midlands

Overseeing operation of multiple venues, training and development of management teams and driving sales & ebitda, full P&L control across all venues. Undertook £6fig. LFL refurbishment project with property team, including trial of new menu and shift of business into new segment. Sit on company food development panel as well as company Ops marketing team.

Northampton, Northamptonshire, United Kingdom

Implementing an assessment and subsequent overhaul of operations systems, strategy and best-practice, across 30 venues (12 managed sites & 18 management partner sites). Developing HR, brand analysis, menus, marketing and development. Guiding managers on budget and P&L controls.Monitoring, analysis, reporting and developing actions via digital insight systems. Rolled out full digital systems update as major project across all managed sites within company, during a 6 month project.

London And M25...And Canterbury

Re-joined Yummy Pub Co, as Operations Director after a couple of years in wider industry. Oversaw and implemented operational strategy across 6 lovely boutique, character venues, each as different as the next; recruitment, induction, training & development (academy), weekly meetings/reviews with managers on performance, team and developments. Out in field and hands on majority of the time. 12% L4L fy15/16, 8% l4l fy16/17 An amazingly exciting chapter in my life and looking forward to developing our teams and growing our empire in the coming years.

Market Harborough

200+ cover cafe bar and diner, Heart of community. New opening Site, August 2013. Beat budget each month for opening year and into next, avg net sales £28k weekly. Set up, training & recruitment for three further new opening sites in East Midlands and creation of mini-area to oversee and monitor sales, wages, stocks, P&L’sCover for wider Midlands area on holiday/leave.

London, United Kingdom (Camden & Tooting)

The best of British pubs, reinventing the trade for the 21st Century. Secret supper clubs in hidden rooms, boutique cinema set beneath a Georgian local, cracking ale and beautiful, fresh food made from local suppliers. Putting the Great into Great British Pubs!

Huntingdon, Cambridgeshire

CDP in fine dining 180+ cover restaurant and hotel. Responsible for various sections including pastry, larder and sauce. Functions up to 300. 2 rosette level dining.

Farringdon, Kensington And Northampton

Manager of a destination nightclub in Northampton, also assisting in running of flagship Farringdon site and Kensington cocktail bar. Booking and hosting of national and internationally recognised DJ acts, promotion thereof, event planning, b2b negotiation with suppliers, creating and implementing cocktail menus and spirit menus. Managed teams of 15-25.

Northampton, England

Deputy manager of private members nightclub, sourcing, booking and hosting live bands and dj's, running 4 bar areas with a capacity of circa 1500.

National

Trendy cafe bars serving freshly made, good quality food all day. Live bands and dj's evenings and weekends, live sport when available. Community hub.

Advanced Hospitality Management, Advanced Hospitality Management

Adv Gnvq, Nclph, Restaurant, Culinary, And Catering Management/Manager