Ed Haupt Email and Phone Number

• Created and documented the configuration process. • Managed the flow of hardware arriving, being configured, and delivered to users.• Managed the Configuration Center including training employees.• Created multiple methods to ensure that everything was configured to an extremely high standard.• Scheduled staff for the Configuration Center• Served as the escalation point for the Configuration Center and other coworkers.• Created new processes to enhance the quality and speed of configurations.• Solved Tier II & III issues, expedited returning users to full productivity.

• Proactively recommend ways to reduce maintenance and support costs both to department managers and to individual departments. • Recommend Business Continuation improvements.• Resolved complex technical issues without guidance, documented solutions, and added the resolutions to the knowledgebase.• Trained and mentored other team members.• Evaluated new hardware and trained others on the use and configuration of the hardware.• Evaluated new mobile devices, and train others on the use of these devices.• Recommend automation processes.• Mentored new employees on how to handle the most difficult tickets.