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Ed Hendricks is listed as Account Management & Customer Success Executive | Listener & Problem Solver at Pharma Logistics, based in Greater Philadelphia, United States. AeroLeads shows a matched LinkedIn profile for Ed Hendricks.
Ed Hendricks previously worked as Head of Customer Success at Pharma Logistics and Senior Enterprise Account Director at Booster. Ed Hendricks holds Bachelor Of Science (Bs), Marketing from West Chester University Of Pennsylvania.
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Data-driven people leader intent on driving growth, retention, and product adoption through strategic planning, team building, process improvement, and technology implementation with a world-class customer experience as the North Star.12+ years experience leading high-performing Account Management, Customer Success, & Inside Sales teams. Focused on building long-term relationships with customers by providing value and continuous improvement throughout the customer experience. Constant advocate for customers internally, determined to put their unique needs first and act as the voice of the customer within an organization.
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Libertyville, Illinois, Us
Pharma Logistics is an expert in the pharmaceutical returns industry dedicated to client-focused, compliant service. Our mission to make the returns process as easy as possible for clients.
San Mateo, California, Us
Booster is a tech-enabled mobile energy delivery company that provides a more sustainable fueling experience for businesses and consumers while leveraging cloud technology for their IoT supply chain fleet operations. The company's proprietary mini-tankers deliver energy directly to fleet and consumer customers to decrease cost and meet decarbonization goals. - Led five person Enterprise Account Management team focused on continually meeting account growth, portfolio retention, and profitability quotas and related OKR's. Achieved 24% growth in customer locations and 85% increase in volume YoY. 100% customer retention.- Led seven person Customer Success Team which executes on Customer Success Management, Customer Service, and Onboarding. 99% retention of customer service locations. - Owned cross-functional process improvement projects on Client Onboarding, Customer Fulfillment Rates, and Customers at-risk of Churn. Through an onboarding redesign, speed to launch new customers improved 72% over a four month period and target launch date achievement improved by 30%. Also increased customer fulfillment rates by 7% and decreased churn rates of at-risk customer by 15% while in this role.
Chicago, Illinois, Us
Redwood Logistics is a contract logistics partner that develops web-based solutions for companies of all types. It combines a SaaS TMS application with capabilities across transportation network design, multi-modal procurement, and freight management services.- Managed portfolio of 9 Enterprise accounts and one Strategic Account which spanned all business units at Redwood. Retained 100% of these accounts throughout COVID and grew 4 of 10 accounts.- Developed and facilitated Sales CoE for Account Management team inclusive of day-long workshop, training materials on our multiple lines of business, guest speakers and role playing opportunities. - Created and implemented mentor program for new hires on AM team to improve onboarding experience and improve knowledge transfer on the multiple service offerings and technology used at Redwood.
Wayne, Pa, Us
Preferred is an innovative sand producer and technology company operating in high-quality silica sand, gravel, and proppant technology with a proven track record of first-mover status. Serving customers in the oil & gas and construction spaces. - Led and manage Inside Sales Team and Sr. Customer Service Manager to ensure teams are meeting monthly metrics, objectives, and sales quotas.- Worked closely with customer contacts to negotiate the business terms of new customer contracts. Facilitated the internal administration and reconciliation of sales under current contracts.- Constructed monthly S&OP document in conjunction with planning and supply weekly reporting analyzing production and sales performance versus targets.- Served as liaison between internal sales and manufacturing facilities ensuring both parties are aligned in our goals.
Wayne, Pa, Us
- Oversaw eight-person inside sales, inventory management, and customer service team.- Implemented on-boarding process and training for new hires on sales team- Analyzed market data on a weekly basis to update sales managers on targets, pricing, and distribution strategies- Worked cross-functionally with sales managers, supply chain team, and distribution network to ensure customer orders are fulfilled within the correct time frame and at the lowest landed cost to maximize profitability- Implemented weekly KPI metrics to maintain team focus on strategic areas of importance
Wayne, Pa, Us
- Oversaw three territories and responsible for sales, supply chain management, and order execution in each territory- Account manager for company’s largest customer traveling on-site for KPI presentations- Communicated shipping needs to planning and monitored orders end to end to ensure on time delivery- Responsible for maintaining target in-basin inventory levels and management of all associated costs- Used market knowledge to understand competition and to set distribution strategy
Eden Prairie, Minnesota, Us
C.H. Robinson Worldwide, Inc is a third party logistics company. The Company provides freight transportation services and logistics solutions to companies of all sizes, in a range of industries.- Oversaw operations of large LTL account in healthcare industry and provided creative solutions to shipping problems leveraging Air, cold chain, and specialized final mile carriers- Managed and coordinated multi-branch service of accounts working with 6 other C.H. Robinson offices- Managed largest full truckload account in office moving 10,000+ truckloads of packaged goods per year for large oil company
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Ed Hendricks works for Pharma Logistics.
Ed Hendricks is listed as Account Management & Customer Success Executive | Listener & Problem Solver at Pharma Logistics.
Ed Hendricks is based in Greater Philadelphia, United States while working with Pharma Logistics.
Ed Hendricks has worked for Pharma Logistics, Booster, Redwood Logistics, Preferred, and C.H. Robinson.
You can use AeroLeads to view verified contact signals for Ed Hendricks at Pharma Logistics, including work email, phone, and LinkedIn data when available.
Ed Hendricks holds Bachelor Of Science (Bs), Marketing from West Chester University Of Pennsylvania.
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