Temporary Secondment to fill in for boss who was, in turn, seconded to the US

Reporting into the IT Director, managing a team of 29 Technical staff based around various UK locationsResponsible for the Internal Service Desk for a 12 month periodResponsible for Infrastructure and Application Support, Hardware and Infrastructure development and projectsSet up (and ensure adherence to) ITIL based service provision, concentrating on incident and change managementRepresenting IT for external audits and managing issue points to resolutionResponsible for the development, coaching and motivation of all 29 members of the Operations teamOversee Project Managers working within the Infrastructure arena to ensure adherence to corporate PM processesSetting of objectives, personal development plans and 121 procedure for 6 direct reports and ensure the process is followed to all member of the IT Operations teamEnsure excellent delivery of IT Services to 5000 staff and a network of 77 locations on a 24/5.5 basisManage major suppliers to ensure that agreed Service Levels are achieved and maintained and manage service penalties where relevantMaintain good communications with all functions and stakeholders at all levels within the company to keep abreast of Service Delivery, issue management and future requirementAct as a point of escalation for our Customers to ensure timely response and conclusion of major issuesControl Operations budget and providing reports to the IT Director on monthly Budget Vs Actuals and forecastsPresenting regularly to the business functions (including Quarterly Senior Management Meetings (140+) on IT projects updatesSuccessfully implemented numerous projects, including managing resource, scheduling and financial planning and reporting.

Ensure high performing delivery of EMEA hosting facility in the UK, servicing 24 clients (Manpower Countries)Ensure high availability and performance of over 700 devices (Windows Server environment) within the EMEA Data CentreManaging Service Level Objectives to the customers and delivering incident management, Service Requests and availability to agreed performance criteriaMonthly reporting back to the Global GIS Director on service Implementation of Regional support model following termination of a fully outsource agreement for the Data Centre in favour of an in sourced model, including the set up of a "follow the sun" support facility with direct reports in Singapore and the USASelecting and managing third party providers to underpin Service Support modelDrive a continuous improvement process within the ITIL service management framework Manage Incidents, Service Requests, Problems and Changes concerning the Regional Data CentreManage a team of 8 Service Delivery analystsManaged the implementation of a new Global monitoring solution to cover 1500 devices across three regional Data CentresImproved customer satisfaction by three points over a six month

Working for the Manpower Global IT team as liaison between global suppliers and each Manpower country and business unitEnsure global contracts (BT, IBM, Verizon) are adhered to across Manpower countries within EMEAManage large scale network rollouts, including contract negotiation, design, migration planning and business as usual SLAsEnsure that suppliers meet SLAs in global reviews (BT global network of 3,500 sites)Carry out capacity planning, KPI reporting.Set up and managed Global contracts for voice, VC, mail content filteringNegotiated the implementation of a BT network for over 1100 offices in France

Ensure Service Delivery to the group for networks and key applicationsManage development team of 6 through entire software lifecycleManage team of 10 technical support analysts across 2 locationsReviews and conducts feasibility studies, evaluates, and plans for various infrastructure upgrade projects, oversees conversions, migrations, implementation strategies. Prepares RFP and evaluates bid proposals and specifications for infrastructure projects; prepares contracts, project plans, scope of work, status and summary reports and correspondenceLiaise with 3rd party suppliers to ensure Service Delivery targets are met (Networks, Data Centre provision, Hardware supply and support)Participates in developing and implementing overall IT objectives, strategies, and plans with the Head of ITLeads Disaster Recovery team and designs and implements DR strategy for the businessDevelops operational standards, policies, and procedures for the IT Infrastructure group including project management, Development and support functions to Sarbanes Oxley standard

Project Manage Server consolidation and data centre convergence

Various roles within the network team, culminating in overall responsibility for the global Company network and integration with Manpower's network