Ed Hope Email & Phone Number

Fullerton, California, United States

Managed relationships with existing clients and handled new clients from sales/quoting through onboarding. Facilitated contract review and rate adjustments for all clients. Facilitated customer meetings to discuss inventory, pricing, etc. Oversaw CS team's handling of routine issues and requests. Directly addressed customer issues of high importance. Managed all invoicing/billing for 50 clients. Managed freight brokerage within CS dept. Implemented new WMS to replace 20-year-old paper-based WMS. Implemented and managed new DW video security system with remote access. IT management and infrastructure support for SMB Windows AD network including workstation deployment, data security, remote connectivity management, and EDI implementation. Custom script and report development using CrystalReports and Jasper, for both internal usage and for client-facing reports. Custom script development for internal functions and AD domain maintenance. Handled purchase /acquisition of all IT hardware. Managed hardware inventory and accompanying recycling program. Participated in general strategy and planning, including developing revenue forecasts, ROI proposals for new equipment and accompanying procedures, and assisting with company procedures in warehouse and office, working directly with the CEO, President, and Vice President of Operations. Participated in regulatory compliance and licensing for prepackaged food warehousing, including organic products, working closely with the Orange County Health Care Agency and the CA Department of Public Health.

Fullerton, California, United States

Developed and delivered rate proposals for prospective clients, handled weekly payroll reporting and check distribution, prepared rate adjustment proposals for current clients and delivered after owner's approval, assisted President and VP finance with accounting and personnel research projects, assisted director of Operations with procedure development and safety training, oversaw annual CERS updates to Orange County chemical inventory, assisted with invoicing and posting costs, particularly with respect to project work and transloads or cross-docks.

Oversaw and implemented Server 2016 Active Directory upgrade from Windows Server 2000 system that was in use at the time. Managed all updates and configurations for Quickbooks Enterprise hosting. Managed maintenance and deployment of all workstations and laptops, hardware VPN and all related devices. Maintained webserver to host customer WMS access, implemented and managed local and cloud backup solutions, implemented enterprise antivirus system, maintained multi-site long-range wifi solution between remote sites. Oversaw and implemented upgrade from Centrex phone system to VoIP. Oversaw and implemented upgrade from DSL to 20/20 fiber-optic connection. Developed custom EDI solutions to interface with obsolete proprietary software. Developed several Crystal Reports for both internal and external use - including but not limited to, in-house pick tickets, and bills of lading. Used Bartender software extensively with database mapping to design custom labels for customers shipping to Walmart, Best Buy, Home Depot, etc.

Drafted, revised, and delivered rate proposals after ownership approval. Superseded by Administration Manager role.