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Ed Jerome Geronimo is listed as support desk specialist (Tier 2) at West Corporation at Intrado, a company with 2146 employees, based in Philippines, Philippines, Philippines. AeroLeads shows a work email signal at west.com and a matched LinkedIn profile for Ed Jerome Geronimo.
Ed Jerome Geronimo previously worked as Service Support Specialist at Intrado and Homephone engineer (Escalation Department) at Tpg Telecom. Ed Jerome Geronimo holds Bachelor’S Degree, Bachelor Of Science In Computer Engineering from Technological Institute Of The Philippines (Quezon City, Philippines).
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AeroLeads found 1 current-domain work email signal for Ed Jerome Geronimo. Compare company email patterns before reaching out.
Ed Jerome Geronimo is a support desk specialist (Tier 2) at West Corporation at Intrado.
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>Monitor email and ticketing tool via Service Now> Resolve incidents related to Linux Servers and IVR platform (warmboot servers, system file check, placing into busy status and back to in-service mode,free up disk spaces)> Coordinate with different group/s to troubleshoot the issue> Manages Change Requests and Deployments for the IVRs system, sent by the.
Main responsibility is to resolve escalated Internet related concern of SOHO account.Provided assistance to all technicians needing a line test for cooperative testing.Handle escalated customer calls from staffs and supervisors from helpdesk department
Assigned as Floor Support/Senior Helpdesk support and assisted all the members of the team.Take supervisory call/Managerial call if supervisor is engaged on a call.Deescalate the call and ensure assistance to the customer.Help customers established their Internet connection for SOHO (Small Office/Home Office) both LAN and Wireless Connection.
*Answered Escalated call from Level 1 Technical Support* Assist the Level 1 agents about technical issue* Assist newly deployed Isolation Teams/Trainees.* Responsible to resolve potential sensitive situations or even complicated technical issues on customer's D-LINK devices* Responsible for giving a return call to the customer’s that was been disconnected.
* Help customers established their Internet connection for SOHO (Small Office/Home Office) both LAN and Wireless Connection.* Provides support for networking devices such as routers, adapters, switch, access point, powerline,cameras, print server* Provide support for network settings, wireless settings, Dynamic Connection, PPPOE connection,Static.
Provide an easiest way to go to the clients location Troubleshoot the printer in the clients place Go to different provinces with the clients to do a preventive maintenance of their Printronix printer Provide a written report of the troubleshooting done Deliver the clients need like ribbon and parts of the printer
Other employees you can reach at intrado.com. View company contacts for 2146 employees →
Salena Barcenas
Colleague at Intrado
Los Angeles Metropolitan Area, United States
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CK
Chaitanya Kommineni
Colleague at Intrado
Oklahoma City, Oklahoma, United States, United States
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SS
Sebastien Szabo
Colleague at Intrado
Montreal, Quebec, Canada, Canada
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RS
Raman Soor
Colleague at Intrado
Dollard-des-Ormeaux, Quebec, Canada, Canada
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AU
Attbis Undefined
Colleague at Intrado
Milliken, Colorado, United States, United States
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AE
Ambrish E
Colleague at Intrado
Bengaluru, Karnataka, India, India
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SP
Sharath Poojari
Colleague at Intrado
Bengaluru, Karnataka, India, India
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PM
Philippe-Pierre Marion
Colleague at Intrado
Montreal, Quebec, Canada, Canada
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NB
Njinoh Brian
Colleague at Intrado
Toronto, Ontario, Canada, Canada
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KY
Kevin Yurcak
Colleague at Intrado
New York City Metropolitan Area, United States
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Quick answers generated from the profile data available on this page.
Ed Jerome Geronimo works for Intrado.
Ed Jerome Geronimo is listed as support desk specialist (Tier 2) at West Corporation at Intrado.
AeroLeads has found 1 work email signal at @west.com for Ed Jerome Geronimo at Intrado.
Ed Jerome Geronimo is based in Philippines, Philippines, Philippines while working with Intrado.
Ed Jerome Geronimo has worked for Intrado, Tpg Telecom, Alorica Philippines, Inc., and American Technologies, Inc..
Ed Jerome Geronimo's colleagues at Intrado include Salena Barcenas, Chaitanya Kommineni, Sebastien Szabo, Raman Soor, and Attbis Undefined.
You can use AeroLeads to view verified contact signals for Ed Jerome Geronimo at Intrado, including work email, phone, and LinkedIn data when available.
Ed Jerome Geronimo holds Bachelor’S Degree, Bachelor Of Science In Computer Engineering from Technological Institute Of The Philippines (Quezon City, Philippines).
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