Ed Kemereit Email & Phone Number

Chicago, Illinois, United States

Managed activities and served as the escalation point for client requests, complaints and reports. Established employee goals and evaluated performance. Managed client reporting by utilizing Outlook tasks. Monitored e-mail responses for prompt service. Forecasting cost and collection volume for clients. Maintained employee score card evaluations for performance reviews.

Bannockburn, Illinois

Performed weekly call audits to ensure quality assurance. Reviewed all correspondence from the collectors to the consumers including agreed order and stipulations. Effectively diffused escalated calls. Maintained a collection queue while supervising the production and quality of 3 collectors

Westchester, Illinois, United States

Managed collar county court calls which include, preparing trial call orders for upcoming court date, drafting and filing of motion, drafting amended complaints, E-Filing in Cook County and I2File in the collar counties, preparing bankruptcy proof of claim, preparing and filing new suits, wage garnishments, bank citations, foreclosure, replevin/detinue and debtor citations. Entered back-ends (files returning from court) and made decision as to next step of the file.

I managed the client services and office services teams.

I managed the collection floor which consisted of 45-50 employees.

I manage the Subrogation Division which consists of 45-50 employees.

I managed a call center of 35-40 employees specializing in retail collections.

I managed a foreclosure unit of 10-15 employees.

Project Management, 3.81

Activities and Societies: Major - Project Management Concentration - Honors College Graduated from the Ashford University Forbes School.

Education record

Electronics Studies

General