Oversee the global account management team and sales organization group for the Livegenic technical solution. Direct oversight of the Customer Success team with focus on driving exceptional customer experience for our current customer base and external users. Focused on driving new sales opportunities globally through our Insurance channel and other vertical industries

Sales- Responsible for leading the sales organization for business opportunities driving new business revenue- Assist in pilot and contract process- Provide oversight of Sales engineering department to assist in client meetings- Engage in lead generation efforts and messaging with marketing teamAccount Managment- Manage all existing clients- Cross-sell revenue streams and explore new workflow opportunities within existing client base- Engaged and participate in the Implementation process of new clients- Provide oversight of all training materials and client facing sessionsNetwork Development- Led team that is responsible for recruiting, on boarding and training of new providers into our platform- Work directly with Operations team to ensure provider compliance and performance levels are being maintained and achieved

- Responsibilities include managing and growing a book of business that includes National and Regional Insurance Carriers in the Property Industry- Identify and implement new service offerings within existing client business- Provide strong focus and process/problem solving solutions to help achieve and exceed customer satisfaction and NPS (net promoter score) results- Collaborate with clients to identify and implement improvements within the managed repair, mitigation and other emergency services workflows

- Establish and manage client office relationships with Sr. Managers and end users.- Analyze and provide program performance reports, with focus on compliancy and usage- Maintain high proficiency/knowledge of all client organizational workflows, identifying gaps and program growth opportunities- Assist in implementation and training of new client programs- Organize and participate in key client stewardship meetings

- Assist in the preparation and delivery of Quarterly and Annual Client Business Reviews, focused on analysis of key performance indicators- Provide insight to clients on Industry trends that have impact (both direct and indirect) to their performance goals and forecasts- Part of team that managed a Top 3 P&C Insurance Industry carrier, responsible for millions of dollars in annual revenue- Prepared and delivered a social monthly newsletter that address Industry trends and client specific materials- Liaison between the client's corporate training departments and CCC, responsible for the delivery of 100's of training sessions over a 5 year period, addressing 1,000's of end users- Consulted on and assisted in implementation and training client's on new workflow solutions and products- Managed 3rd party vendor relations between CCC, clients and vendor- Responsible for developing and delivering materials for presentations to corporate level, mid-level and regional managers- Point of contact for client's to submit software organizational changes, weekly/monthly reporting needs, special projects and escalated tech support issues- Acted in the role of Implementation Manager on projects involving workflow and product enhancements

- Worked with National Account Manager on developing goals and objectives that coincide with clients goals and expectations- Assisted in the growth of existing product usage and knowledge through new material job aids, webinar based trainings and/or in-person sessions- Developed sales presentations and annual client business reviews for National Account Manager- Assisted in the management of special projects and implementations, becoming the liaison between the client and internal CCC departments - Worked with internal training department to develop customized training materials critical to ensure product usage and adoption meets clients usage policies

- Responsible for 20+ Major Market Insurance Carriers, representing approximately 3-4 millions dollars in revenue- Reviewed workflow analyses with existing clients to better understand their business and address any gaps or improvement opportunities with either new products or enhanced usage of existing products/solutions- Responsible for maintaining and growing sales forecasts/pipeline- Meet sales targets within designated accounts with new business, existing product up sells and contract renewals

- Operated as the key point of contact for all clients within the state of Virginia- Serviced and supported client base through on-site visits, email and phone- Traveled extensively within state providing numerous product trainings to both large, classroom settings or small group meetings- Help drive increased revenue through analytics, product reinforcement and prospecting new clientel