Ed Kinne Email & Phone Number

Remote / Charlotte NC

Charlotte, North Carolina, United States

Spectrio provides innovative customer engagement technology for modern businesses. With proven success at over 150,000 physical locations ranging from local enterprises to Fortune 500 companies, Spectrio’s cloud platform improves customer and employee engagement with branded experiences. Our offerings include Digital Signage, On-Hold Marketing and.

Charlotte, North Carolina Area

• Responsible for the delivery of training for over 4,000 employees of Spectrum Enterprise nationwide. Managed and developed a team of L&D professionals including 2 Training Managers and 11 Facilitators that supported.
• Led rapid transition of all in-person instructor-led training to virtual instruction in response to social distancing guidelines, including transitioning topics to eLearning prework
• Designed blended learning approach to transition traditional front-loaded new hire training to an experiential flipped classroom model that focused on learning application and post-training development
• Increased participant post-training engagement survey scores by 20% through developing training managers’ ability to coach the skills of their facilitators
• Project lead for Employee Engagement survey program, which drove an 81% employee participation rate and identified key areas for leaders to action-plan in order to increase employee engagement and satisfaction by 4.8%
• Delivered leadership training based on Tracom Social Style and Communication Versatility to enhance employee engagement and satisfaction

Northeast

• Responsible for the delivery of training for over 1,000 employees within Time Warner Cable’s Tele sales, Direct Sales, and Retail Sales locations throughout the Northeast. Led a team of ten Facilitators supporting.
• Developed new-hire curricula for multiple sales groups including Inbound Call Center, Direct Sales, and Retail Stores to streamline onboarding, increased employee satisfaction and retention
• Hired and developed Training employees throughout the Northeastern U.S.
• Created a training program schedule that aligned with business recruiting and hiring needs
• Managed training resources to maintain a high level of utilization
• Developed Field Sales Coaching Fundamentals training workshop through partnership with Field Sales leaders

Albany, New York, United States

• Delivered training for sales agents located across the Northeast in varied roles.
• Led local redesign of Inbound Sales New Hire materials for East Region that increased post training performance in call quality and sales metrics
• Built job aids to enhance training delivery
• Coached peers on effective training delivery and classroom management

Eastern Upstate New York

• Facilitated learning material focused on technology troubleshooting, customer service skills and leadership development to support core business competencies in support of third-party client.
• Managed learning schedule for 270 store-based employees through the upstate NY region including new hire training and continued development
• Developed store-wide Mentor Program to develop identified senior employees to be able to conduct effective on the job training
• Awarded National Trainer of the Year 2009

Daytona Beach, Florida, United States

Managed retail dive facility and taught all levels of Scuba Diving instruction.

Tortola, Bristish Virgin Islands