Ed Kramer Email and Phone Number
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Ed Kramer personal email
Dedicated, results-focused, and proactive professional with 15+ years of customer service experience in the aviation industry. People-oriented and team-focused individual with a proven track record of exemplary customer service and leadership skills.
Evans Composites, Inc
View- Website:
- evanscomposites.com
- Employees:
- 21
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Customer Service - SalesEvans Composites, Inc Jul 2022 - PresentMansfield, Texas, United States
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Customer Support Manager, Post Delivery - Eaton AerospaceEaton Dec 2019 - Jul 2022Fort Worth• Aftermarket responsibility Eaton Aerospace Customer Service Center reporting for 38 locations globally.• Contributing team member for setting up a new Call Center within Eaton Aerospace -Customer Issues.• EH&S Compliance, 24/7 AOG After Hour Coverage, Order Admin, Digital Platforms/Order Center.• Employee Development to include all facets of training, building Standard Operating Procedure (SOP).• Continuous Improvement (CI), Warranty Adjudication, Status Reports• Digital Platforms• Strategic Planning/Sales/Marketing• Supplier Performance/Supplier Management• Customer Interface/Customer Solutions (Survey Tools)• Operational/Functional Excellence• Revenue Generation via quote• Setup standard operating procedures for warranty, phone center, business system. -
Operations Manager, Repairs – BoeingBoeing Dallas Service Center -Bgs Oct 2018 - Dec 2019Dallas, Texas• Oversight of 24 warehouse and office personnel operations for customer component repairs through Boeing Dallas Service Center.• Onboarding, coaching, and mentoring of new Boeing employees assigned for warehouse operations.• Assigning qualified personnel to accomplish Repair Station site self-governance activities, including resolution of identified nonconformities, managing, and monitoring associated activities.• Managing performance of warehouse team members to ensure alignment with organization goals.• Engaging with Program Management for fleet wide repair campaigns on latest fleet models.• Providing training in major warehouse operations including receiving, storage, packing, shipping, and evaluation. • Identify, communicate, and resolve gaps within internal Boeing Supply Chain as part of the continuous improvement process.• Ensuring all work performed is documented in accordance with Boeing and FAA mandated guidelines.• Documenting, monitoring, and isolating rejected unserviceable parts to a controlled space for storage.
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Global Customer Service Manager, Repairs – BoeingBoeing Oct 2012 - Oct 2018Dallas/Fort Worth Area• Negotiating and approving repair quotes. Oversee repair management for 3 Boeing stations, including material expedite requests.• Managing and developing positive supplier relations with high ethics and integrity in accordance with Boeing Code of Conduct. • Monitoring life of program owned parts for replenishment of stock levels. • Negotiating and authorizing exchange agreements with suppliers to ensure parts availability during AOG situations and minimize ground time for aircraft.• Managing air and ground logistics for components using freight and shipping companies.• Monitoring customer service performance to our customer requirements, level loading customer accounts to ensure a positive customer experience and maintain a balanced workload for team members.• Providing Boeing warranty adjudication on behalf of the Boeing Co. Reviewing teardown reports and/or failure reports from MRO’s validity and justification for acceptance or denials.• Providing weekly status reports to Top Tier customers.• Compiling, reviewing, and communicating weekly status reports regarding quote and completion turnaround times on internal work cells and external suppliers.• Onboarding and training new Boeing team members at all Boeing repair centers. -
Customer Account ManagerBae Systems Jan 1989 - Aug 2012• Communicating and providing status to specific airline customers and Boeing flight line personnel on information including capability data, cost estimates, estimated completion dates, status dates, and accomplishment of engineering orders.• Serving as a direct liaison between BAE Systems-Dallas Service Center and the airlines, customer support field representatives, and other Service Centers.• Managing all aspects of customer repair requests: matching paperwork with unit, determining any damages, notifying customers of any service bulletins/letters, ensuring all parts on any orders are obtained, etc.• Managing in-house repair orders.• Providing cost estimates on repairs/modifications utilizing rate structure, replacement cost, spares price, and labor hours. Assisting customer with any invoice issues.• Training other Logistics Analysts and provide input into new training programs.
Ed Kramer Skills
Ed Kramer Education Details
Frequently Asked Questions about Ed Kramer
What company does Ed Kramer work for?
Ed Kramer works for Evans Composites, Inc
What is Ed Kramer's role at the current company?
Ed Kramer's current role is Customer Service - Sales.
What is Ed Kramer's email address?
Ed Kramer's email address is 1k****@****bal.net
What schools did Ed Kramer attend?
Ed Kramer attended Tarrant County College.
What skills is Ed Kramer known for?
Ed Kramer has skills like Aerospace, Aviation, Airlines, Aircraft Maintenance, Aircraft, Management, Lean Manufacturing, Cross Functional Team Leadership, Contract Negotiation, Avionics, Customer Service, Logistics.
Who are Ed Kramer's colleagues?
Ed Kramer's colleagues are Buck Edwards Meng, Daniel Lowrimore, Nicolas Mcdonald, Matthew Patterson, Rick Armstrong, Mario Munguia, Richard Luna.
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