Ed Kramer Email & Phone Number

Mansfield, Texas, United States

Fort Worth

• Aftermarket responsibility Eaton Aerospace Customer Service Center reporting for 38 locations globally.
• Contributing team member for setting up a new Call Center within Eaton Aerospace -Customer Issues.
• EH&S Compliance, 24/7 AOG After Hour Coverage, Order Admin, Digital Platforms/Order Center.
• Employee Development to include all facets of training, building Standard Operating Procedure (SOP).
• Continuous Improvement (CI), Warranty Adjudication, Status Reports
• Digital Platforms

Dallas, Texas

• Oversight of 24 warehouse and office personnel operations for customer component repairs through Boeing Dallas Service Center.
• Onboarding, coaching, and mentoring of new Boeing employees assigned for warehouse operations.
• Assigning qualified personnel to accomplish Repair Station site self-governance activities, including resolution of identified nonconformities, managing, and monitoring associated activities.
• Managing performance of warehouse team members to ensure alignment with organization goals.
• Engaging with Program Management for fleet wide repair campaigns on latest fleet models.
• Providing training in major warehouse operations including receiving, storage, packing, shipping, and evaluation.

Dallas/Fort Worth Area

• Negotiating and approving repair quotes. Oversee repair management for 3 Boeing stations, including material expedite requests.
• Managing and developing positive supplier relations with high ethics and integrity in accordance with Boeing Code of Conduct.
• Monitoring life of program owned parts for replenishment of stock levels.
• Negotiating and authorizing exchange agreements with suppliers to ensure parts availability during AOG situations and minimize ground time for aircraft.
• Managing air and ground logistics for components using freight and shipping companies.
• Monitoring customer service performance to our customer requirements, level loading customer accounts to ensure a positive customer experience and maintain a balanced workload for team members.

• Communicating and providing status to specific airline customers and Boeing flight line personnel on information including capability data, cost estimates, estimated completion dates, status dates, and accomplishment.
• Serving as a direct liaison between BAE Systems-Dallas Service Center and the airlines, customer support field representatives, and other Service Centers.
• Managing all aspects of customer repair requests: matching paperwork with unit, determining any damages, notifying customers of any service bulletins/letters, ensuring all parts on any orders are obtained, etc.
• Managing in-house repair orders.
• Providing cost estimates on repairs/modifications utilizing rate structure, replacement cost, spares price, and labor hours. Assisting customer with any invoice issues.
• Training other Logistics Analysts and provide input into new training programs.