Ed Leonard Email & Phone Number

Vevey, Ch

Assess, report, and advise process improvements across global IT environment to reduce time to resolution and incident count. Lead high priority global incident resolution calls to quickly reduce impact to organization. Oversee completion of root cause analysis and cost assessment from outages and report this to business leaders. Ensure that ERM SAP software had high availability and ease of use for end users. Review help desk trends and provide recommendations on how to eliminate reoccurrence. Assess infrastructure and networking projects and recommend improvements and new initiatives. Oversee all Operations activities for US, and coordinate work with North American and global counterparts. Review testing and resiliency activities and approve workstreams.• Cross-Functional: review how incidents affect all teams and organize meetings to come to consensus on how to resolve them.• Tiger Team: Facilitate and Moderate Tiger teams for high visibility problem resolution. • Global initiatives: led enterprise initiatives for all IT Ops managers, such as inter-workstream coordination, process documentation, end user training, and trend analysis and remediation.• Global meeting lead: served as lead and coordinator for global meetings to review weekly urgent issues for IT issues causing impact to business. • Security: bring security issues to the attention of the security team for remediation, such as rogue devices, non-compliant accounts, or changes to security architecture that have a negative impact to other parts of business.• SAP: worked with SAP application team to make enhancements based on incidents and suggest process improvements. Triaged SAP issues and participated with site cutovers to new software. Evaluated training and instructed modifications based on reoccurring issues. Evaluated IBM performance and implemented improvements to service such a teams chats for each factory and root cause analysis to end users.

Primary oversight for all O&M activities, to include triage, application development, quality assurance, application development, infrastructure, Salesforce, notices, and security. Successfully reduced the number of open help desk tickets to the lowest count seen. Implemented the build out of 5 new modules in Salesforce application, varying in scope from tracking customer service requests to scheduling of projects. Improved tracking and usage of postage to the point that errors were being proactively prevented saving the agency thousands. Implemented a compliance tracking tool to better record compliance of frameworks from federal, state, and local partners such as NIST, FISMA, FTI, and PHI. Procurement: Created statements of work for multimillion-dollar contracts Management: Oversight of a budget of $125 million and staff of 120 SDLC: Ensure that a proper software development lifecycle is used Cross-Functional: implemented better collaboration across teams such as security and infrastructure LMS: streamlined learning management tools and created a process for tracking and enforcing compliance training. Scanning: main POC for sending quarterly security scans to federal partners, as well as documenting security for independent verification and validation and third party audits. Security: served in an acting capacity as agency security officer and program security lead for the last year. Authored all new agency-wise security policies to comply with Federal and NIST regulations. Resolved over 900 outstanding audit findings in less than 6 months, to include implementation of new business processes and security approvals throughout SDLC.

Washington, Dc, Us

Washington, Dc, Us

Principal strategist for all technology and network operations throughout several administrations. In charge of policy, design, implementation, and training. Oversaw Cisco Wi-Fi and LAN/WAN equipment and telecommunications, to include routing, data circuit management, and IT security at 30 sites. Administrator for enterprise applications, and integrated databases with human resource applications. Supervised team of project managers to deliver enterprise software and hardware implementations serving agency and entire city. • Networking and Architecture: Oversaw all aspects of network monitoring, upgrades, and security, to include full hardware upgrades to Cisco equipment, averaging 3 upgrades per year. • Mobile Applications: Custom coded and delivered three mobile platforms in four months for only $30k.• Fiscal Management: Integral to budgeting, financial forecasting, and managing costs and expenses.• Websites: Migrated intranet to remotely available Sharepoint site and oversaw 3 full public website migrations. Performed focus groups to measure website usability.

Database Adminstration And Business Intelligence, Dba, Bi

Master, Information Sciences

Bachelor Of Arts, International Business, Foreign Language