Ed Lodder Email & Phone Number

Townsville, Australia

Provide customer service and support to customers and property owners in the Townsville region. Areas of support include enquiries about rates, animals, waste services, Water and Wastewater problems, Venue hire, planning, and processing a variety of payments

Townsville, Australia

Worked as a Customer Service Consultant on a casual temporary contract with Telstra through DFP. In this role I was responsible for receiving calls from customers who were experiencing faults on their landline services which were in the process of transitioning to NBN. Our team provided continuity of service to these customers in the case of faults on their line in the interim while their services were prepared for transitioning to NBN. We also followed up on responses from Telstra and NBN… Show more Worked as a Customer Service Consultant on a casual temporary contract with Telstra through DFP. In this role I was responsible for receiving calls from customers who were experiencing faults on their landline services which were in the process of transitioning to NBN. Our team provided continuity of service to these customers in the case of faults on their line in the interim while their services were prepared for transitioning to NBN. We also followed up on responses from Telstra and NBN technicians and managed the customers expectation to have working services as soon as possible. Show less

647 Flinders Street, Townsville

Provide 1st level support to a client base located in the mining and construction industry. This includes telephone support and follow up as well as managing help desk tickets and providing/ organising timely resolution of issues.Responsibilities also include the following:. Updating training resources. Updating Client details. Software testing new versions . Providing user guides for clients. Maintaining on line reference material

Sunshine Coast, Qld

Men's Mentoring and Support group

Brisbane, Australia

Provided customer service and support to a range of corporate and government clients as part of a team both by phone and email/internet.Responsibilities included the following:. Answering calls from corporate customers in relation to their Mobile, Fixed Line, and Data services . Fault logging, troubleshooting and problem solving . Processing requests to apply Moves, Adds, and Changes to their managed services. Use of various internal packages on Windows 2000/XP computer… Show more Provided customer service and support to a range of corporate and government clients as part of a team both by phone and email/internet.Responsibilities included the following:. Answering calls from corporate customers in relation to their Mobile, Fixed Line, and Data services . Fault logging, troubleshooting and problem solving . Processing requests to apply Moves, Adds, and Changes to their managed services. Use of various internal packages on Windows 2000/XP computer systems. Allocation of work (new jobs, follow up emails and completion advices) to staff on the Service Desk.. Training of new staff members in basic Service Desk duties. Learning New Systems Show less

Adelaide, Australia

In my role of Customer Service Representative, I was responsible for providing telephone support for a range of customers in the Mobile phone department and then later in the Internet department.Responsibilities:. Answering calls in relation to Billing, Rate Plans, and technical internet problems. . Answering calls in relation to mobile phone services both Prepaid and Post Paid. Troubleshooting and problem solving. Use of various internal packages on Windows 2000/Apple… Show more In my role of Customer Service Representative, I was responsible for providing telephone support for a range of customers in the Mobile phone department and then later in the Internet department.Responsibilities:. Answering calls in relation to Billing, Rate Plans, and technical internet problems. . Answering calls in relation to mobile phone services both Prepaid and Post Paid. Troubleshooting and problem solving. Use of various internal packages on Windows 2000/Apple MAC computer systems Show less

Adelaide, Australia

I provided private and sub-contract training to a range of individuals and training companies in a range of computer packages including the Microsoft Suite, Windows, MAC, MYOB, and Quick Books.I also worked on a contract with Drake Training in South Australia to provide support for Telstra's Director software. This contract was extended to also provide training to both office and field staff in the use of the software. This role involved a substantial amount of travel… Show more I provided private and sub-contract training to a range of individuals and training companies in a range of computer packages including the Microsoft Suite, Windows, MAC, MYOB, and Quick Books.I also worked on a contract with Drake Training in South Australia to provide support for Telstra's Director software. This contract was extended to also provide training to both office and field staff in the use of the software. This role involved a substantial amount of travel interstate.Involved in setting up a program to provide basic computer training to doctors in private practice and their staff. This was run by the North East Division of General Practice based at the Modbury Hospital in Adelaide SA. I provided training in Windows, Word and Excel and also MYOB as well as the course notes supplied to attendees.Skills achieved . Delivery of training /tuition in Microsoft Office and Windows. Delivery of training/tuition in MYOB and Quick Books. Advanced Word and Excel. Design of course notes/training resources – Microsoft Office, Windows, MYOB Show less

Bachelor'S Degree, Business (Computing)

Studied a Bachelor of Business Degree - majored in Computing

Senior Certificate