Ed M. Email and Phone Number

BRC for the Gwinnett County Justice System (Courts, DA and Solicitor), County Law Department and Tax Commissioner's office. Responsible for driving business process innovation through IT solutions that enable these key organizations to achieve business objectives. This includes partnering with each customer to understand strategic and tactical business objectives and then working with IT leadership to create and implement technology strategies in support of these targets. By serving as a business advocate and primary ITS point of contact, I champion delivery of best in class service and solutions to these organizations and their customers.

- Provide broad IT support for the Superior, State and Magistrate Courts - Support attorneys needing to utilize court technology assets - Work with GC-ITS to resolve network and server issues- Project liaison (eCourt, JCATS, Justice 360)- Developed page templates for new electronic sign system for AOC - Wrote detailed documentation to be used for training users of new sign system - Developed easy to follow procedural documentation for judges and other staff for common processes in applications such as Word, Excel and Outlook - Manage tech upgrades for courtrooms, judge's chambers and AOC staff - JCATS: support Indigent Defense attorneys and AOC staff

- Carelogic EHR administration and support- Extract and analyze EHR data using SQL and Pentaho- Systems Administration (Windows Server 2008 R2 and Exchange Server 2010)- Desktop configuration (Win 7 and XP) and support for 400+ users- Software installation, configuration and support- Network administration- Telephony administration (NEC 8100)- Develop equipment specifications for enterprise needs and execute purchases- Provision and decommission equipment- Monitor/Troubleshoot workstations, network connectivity, EHR performance, etc- Vendor management- Content Management for internal and external web sites- Configured, tested and implemented Sysaid help desk- Present MIS/IT portion of New Employee Orientation- Provide technical training and guidance for both functional and IT support staff- Responsible for direct support of c-level and director-level technical issues

- Developed and managed a highly successful internal line of business in collaboration with the Starbucks Coffee Company that is in 62 Kroger locations around the Southeast, and contributed $25 million in revenue and employed about 434 associates during the 3 years I managed the program.- Integrated processes and procedures of these two major companies into a cohesive line of business.- Developed and managed a training program that integrated the policies, procedures and philosophies of both companies.- Developed metrics to track sales, inventory, labor, expenses and product trends.- Reported results to Executive staff- Worked with management and associates to build sales across the board.- Had assignments as a Co-Manager in high volume grocery retail locations- Provide “unofficial” first line support for store systems (CAO, ISP, handhelds, POS, etc)

- Built this business to support the needs of small and medium businesses.- Certified Reseller for Microsoft Business Solutions (Small Business Manager), HP/Compaq, Seagate, APC and others.- Provided hardware, software and technical training services for new and existing systems.- Assisted clients in improving processes and workflow to better manage and increase revenues. Example: Assisted and aircraft maintenance company in utilizing Small Business Manager to manage multiple companies and improve job tracking, purchasing and invoicing.

Headquarters, State Area Command GaARNGAutomation Management Officer 09/92 to 11/2002Act as technical advisor to the State Adjutant General, the Commanding General of the Georgia Army National Guard and the United States Property and Fiscal Officer on matters concerning automated data processing. Supervise all phases of operation within the Data Processing section. Manage technology projects. Plan and conduct training for ADP personnel. Conduct Officer and NCO evaluations.Company B, 1/122nd Infantry (TLAT) GaARNGCompany Executive Officer 07/90 to 09/92Responsible for the supervision of support platoon personnel as well as administration, and logistics of an infantry company. Supported platoon leaders in the training and development of their subordinates. Assisted the CO in carrying out his assigned duties. Directed unit recruiting and retention, weight control, physical training, and maintenance programs as well as various other programs. Conducted NCO evaluations.Company B, 1/122nd Infantry (TLAT) GaARNGPlatoon Leader 08/87 to 07/90Responsible for overall training and readiness posture of a TOW Light Anti-Armor Infantry platoon. Planned/conducted individual, section, and platoon level training in the employment of the TOW missile system. Insured that equipment was maintained at a high level of readiness at all times. Conducted regular NCO evaluations to insure that NCO's were eligible and prepared for advancement to higher levels of responsibility.Co C, 3/327th Inf, 101st Abn Div Fort Campbell, KYInfantryman 01/83 to 01/85Radio-Telephone Operator, Dragon Gunner, M203 Grenadier, M60 Gunner, and CO's driver.Military Education:Combined Arms and Services Staff School 1995Infantry Officer's Advanced Course 1994Chemical Officer's Course 1992Company Level Pre-command Course 1990Infantry Officer's Basic Course 1988Officer Candidate School 1987Jungle Operations Training Center 1984Air Assault School 1983Infantry Basic/AIT 1983

- Worked on multiple projects implementing the Movex® Enterprise Resource Planning (ERP) System for clients in diverse industries. Project role was either as Project Manager or Consultant, depending on the assignment.- Planned and conducted presentations for technical and non-technical audiences from c-level to shop floor personnel.- Developed and delivered comprehensive training on new software and processes.- Developed specifications for program modification or modified processes to fit client needs or industry best practices. As an example, I modified the Movex® Service Order Processing module to meet the requirements of a major flooring manufacturer’s warranty management process, improving workflow and speed of warranty processing.

- Managed a 24x7x365 data processing center with a staff of 14.- Developed and maintained individual training plans for staff.- Developed and managed technical training for functional departments and technical staff.- Coordinated processes and procedures with functional requirements to ensure that ADPE assets fully supported the business.- Responsible for developing internal and external policies/procedures for ADPE in accordance with applicable laws and regulations.- Managed IT asset portfolio for the organization.- Developed RFQ specifications, evaluated vendor proposals and executed purchase contracts for hardware, software and services.- Ensured that new technology was accredited to process classified information.- Planned and directed multiple development projects that were delivered by technical staff.- Coordinated a major hardware upgrade project with sister offices in other states, resulting in a $96,000 savings in total project cost.- Cut annual supply cost by over $100,000 per year.