Ed Manuel Email & Phone Number

•Defines, develops, directs, and monitors customer support programs to satisfy requirements for on-going product support. •Including spares, repairs, overhaul, equipment provisioning, tooling, data, and other related services for commercial derivative aircraft platforms (C-32A, 757/C-40B-C, 737).• Liaison with customers to plan, budget and schedule support programs.•Interfaces with customers, suppliers, transportation providers, company engineering and manufacturing organizations to ensure delivery of support products and services.•Administers product support processes; integrated logistics support, postproduction support plans, and fielding plans.•Applies experience gained primarily on the job to investigate and develop solutions to problems related to support planning and analysis; estimating; scheduling; and tracking repair, overhaul, lease, and exchange activities.•Participates in the analysis of new and revised support systems, processes, and policies.

• Performed Supportability Test and Evaluation (ST&E) for the MV-22 Aircraft Program • Implemented program for the proper training of IETM for new maintenance personnel• Researched and incorporated corrections for IETM system• Developed solutions to IETM issues by consulting with Tech Reps, government engineers, maintenance personnel, Fleet Support Representatives and Logistic Support Analysts Reports • Observed and confirmed IETM utilization during maintenance tasks• Represented ST&E in daily maintenance meetings; provided data for monthly review boards• Analyzed maintenance documentation and tracked maintenance related action items • Developed daily reports on incomplete maintenance tasks in accordance with IETM• Collected and analyzed maintenance labor time for corrections to procedures and documentation • Entered data into the Naval Aviation Logistics Command Management Information System

• Performed QA for the OOMA/CMIS program• Researched Haystack, Fedlog, blueprints and publications to identify naval repairable parts for Marine and Naval rotary and fixed winged aircraft• Performed final QA analysis on data collected for entry into OOMA/CMIS• Instructed personnel in the use of JEDMICS

• Supported the Training Program Manager for the AV-8B Harrier II Program• Collaborated with government engineers, technicians and Marine personnel for updating program presentation briefs, documents, templates and flowcharts for department heads, staff meetings, program managers and Marine Corp Harrier Squadron officers• Analyzed and processed Engineering Change Proposals (ECP), Air Tasks and tracked action items• Participated in weekly program reviews, gathering information for Training Department

• Supervised and trained new personnel on maintenance and inspection tasks for Marine rotary and fixed wing aircraft• Conducted calibration tests and adjustments on aircraft systems• Executed daily, pre and post flight inspections• Performed logistics duties in man-hour management, intermediate maintenance actions, maintained project and maintenance department man hours• Received, performed and completed ECP tasks• Identified and resolved problems in hydraulic, mechanical, electrical systems and subsystems• Updated aircraft technical manuals for repair and illustrated parts breakdown• Contributed T&E team member input for complete upgrade of an aircraft flight control system replacement• Consulted with government engineers conducting aircraft projects

•Supervised and trained up to 20 maintenance personnel•Conducted maintenance, troubleshooting and aircraft modifications on the CH-46DFE•Consulted and developed solutions with aircraft technical representatives•Tested, inspected and evaluated aircraft systems•Received, performed and completed ECP tasks•Attended daily maintenance meetings to collect and prioritize maintenance tasks for flight line operations•Participated in pre and post flight meetings to analyze and or discuss the flight mission•Trained aircrew candidates in all aspects of aircraft inspections, aircrew responsibilities, troubleshooting, servicing, fuel/de-fuel procedures and research of maintenance history•Procured required aircraft parts based on needs analysis•Developed aircraft phase kits for flight line maintenance•Assigned maintenance personnel and flight crew for daily flight schedules•Monitored maintenance personnel to ensure timely task performance