Ed Mcbride Email & Phone Number

Pasadena, California, Us

Denver, Co, Us

▪ Oversee all technology initiatives and day to day operations; including restaurant and infrastructure/security.▪ Continually develop and deliver on the contemporary vision of leveraging information and technology for development and ensuring that alignment with Smashburger’s business strategy. ▪ Management of Point of Sale system revamp; including online ordering, digital menu board and loyalty integration.

Denver, Co, Us

▪ Manage key technology initiatives; including resource management and budget.▪ Oversee Restaurant Systems Specialists and Managers; supervising day to day deliverables and training the team on new processes and programs.▪ Management of Online Ordering program, as menus change and evolve.▪ Management of Digital Signage program, as menus change and evolve.▪ Assist with programming the Aloha POS system for new menu items, price changes, operationalimprovement, coupon management; these among other programming needs.▪ Management of Aloha POS system revamp and loyalty integration.▪ Update POS system to standardize and operate more efficiently.▪ Handle escalations from Helpdesk vendor.▪ Incorporate 30-45 new restaurant openings into Online Ordering and Digital Signage platforms.

Denver, Co, Us

▪ Manage key technology initiatives; including resource management. This involves Digital Signage life cycle management and working directly with LG and a software vendor to streamline; as well as project planning with NCR and PUNCHH (loyalty integration) to develop a seamless mobile app to encompass digital marketing, online ordering, loyalty and coupon management.▪ Oversee Restaurant Systems Specialists; supervising their day to day deliverables and training the team on new processes and programs.▪ Maintain Online Ordering program, as menus change and evolve.▪ Maintain Digital Signage program, as menus change and evolve.▪ Assist with programming the Aloha POS system for new menu items, price changes, operationalimprovement, coupon management; these among other programming needs.▪ Management of Aloha POS system revamp and loyalty integration.▪ Update POS system to standardize and operate more efficiently.▪ Handle escalations from Helpdesk vendor.▪ Incorporate 30-45 new restaurant openings into Online Ordering and Digital Signage platforms.

San Diego, Ca, Us

- Oversee personnel and team congruency by hiring, firing, promoting, evaluating and initiating disciplinary actions for the Project Management department.- Create motivated and focused team members to perform cost effective installs with little interruption, exceed efficiency goals, and reduce post-install support.- Distribution of local orders along Southern California company area (currently Santa Barbara to San Diego), while also distributing orders for a large number of restaurant chains throughout the United States and Canada that are headquartered in our area.- Handle direct client escalations and recovery.- Ongoing training of team, as well as other divisions within the company, for new products (iOS Device integration & development as well as other mobile interfaces, like Orderman SOL & MAX; Aloha Guest Manager; Aloha Takeout; Aloha Kitchen), new software versions, and best practices.

San Diego, Ca, Us

- Oversee and partake in the customized programming, installation and configuration for over 400 Aloha Windows based and proprietary Point of Sale Systems, used throughout restaurants, nightclubs, hotels, etc.- Develop project scope, implementation schedule, and provide on-going evaluation of project progress. Manage project timeline, operational flow and project scheduling to ensure that all deadlines are met.- Coordinate and facilitate all training efforts needed for the implementation. Effectively consult and train client’s staff members, inclusive of management, on the operation of system software and terminals; prepare training outlines and end of day report packages.- Manage all aspects of migration and conversion services and supervise interface testing and implementation. Use troubleshooting skills to handle any problems that arise.- Test all software prior to delivery to client and resolve all issues that may arise from that testing.- Provide field emergency service and support coverage as needed; perform on-site hardware and software upgrades, troubleshooting and repairs.- Analyze specific database reports to determine requirements and compatibility for related applications to ensure all requirements are met.

Denver, Colorado, Us

Managed schedule of mascot appearances, Plan events and develop off-season community programs to allow maximum exposure for mascot and baseball club, Perform all mascot appearances including 81 home games every year, Hire support staff for mascot program