Ed Mcghee Email & Phone Number

Amersfoort, Provincie Utrecht, Nederland

For European companies looking for standard Workforce Management solutions including Planning, Scheduling, Time and Attendance, it will be easy to find software from Kronos, Infor Workbrain, Ceridan Dayforce and many others. But then what?Working with North American companies has its challenges when it comes to implementation, not only with regards to language barriers but also when it comes to European rules and regulations within the different countries and industries.Not many software vendors realize what differences there are in within the European countries when it comes to what a client needs and what a vendor can supply. Not everything is as standard as the vendor can supply and changes and configuration is needed to be able to fulfill the needs of the client.Ed McGhee, an Euro-American, has been involved with International WFM projects for over 15 years and has successfully helped out with WFM projects in Retail, Manufacturing, Service Organizations and Contact Centre’s in Scandinavia, Germany, The Netherlands, Austria, Switzerland, Romania, Slovakia, Abu Dhabi, Doha, and other countries.Not just being able to translate the needs of the organizations but also managing relationships between the software companies and the clients involved to help out to provide successful implementation and use of the chosen solutions. Our aim is to help out making sure that projects are delivered with the intention and support that is needed, not only at the discovery and implementation phase but also that support and maintenance is provided after the Go-Live dates.If your organization is looking for support in different levels of consultancy of a WFM project, be it Project Management, Business consultancy, Implementation Consultancy, Training and support In German, Dutch and English with also the Knowledge of Local Labour Law in many of the before mentioned countries, contact me.

Netherlands

Nederland

Vianen, Utrecht, Nederland

Vianen, Provincie Utrecht, Nederland

Supporting the SR Manager WFM and Connectivity in innovative and strategical projects that will positively effect the CX and Sales and provide support with regards to improvements and enhancements made to the WFM application and any related processes.

Hardewijk

Netherlands

Providing efficient solutions for Capacity planning, Scheduling, Self Scheduling and Task Scheduling

Provide varying levels of implementation services through configuration, analysis, validation, project planning and professional consultative services to Clients to ensure successful implementationAnalyze existing Client systems, interface requirements, business process and operational needsLeverages domain expertise and industry leading best practices in order to provide consultation during analysis and recommend optimal long term solution design

Amsterdam

Cognizant's Enterprise Application Services division prepares Cognizant for the future ofpackaged based applications and the emergence of Cloud, it provides synergies that offer upcross-sell opportunities fuelling growth and will maximize the benefit of investment. The EASvision is "To be known as the customer-centric partner to collaborate with our customers' nextgeneration business models based upon packaged business applications".The development of a dedicated Workforce Management competency within Cognizantrequired an expansion of capability to enable further strategic growth in this discipline alongsidea global partnership with a leading Workforce Management technology.

Infor is a leading provider of business applications and believes in the importance of constant innovation and the value of laser focus on its customers. Leading the sales opportunities for Workforce Management in the BENELUX, SCANDINAVIA and DACH region establishing INFOR WFM as the leading WFM solution in EMEA. With the acquisition of Lawson, I was also responsible for identifying and securing deals for the fully integrated HCM/Talent Management and Workforce management solution. With our undeniable strength in Retail, Retail Finance and Manufacturing.

Develop and grow the business for InVison Software in the Benelux. “Choosing InVision was easy. Its prominent position in the international contact centre market and the technologically sophisticated WFM solutions quickly convinced me that Benelux companies will benefit from this superior provider’s presence,” Ed Mc Ghee says. “Another proof of InVision’s competence is the fact that successful organizations like ABN AMRO, OTTO BV and COMFORT CARD (RBS) have been using InVision’s workforce management solution for years. This goes to show that these powerful solutions simply deliver results in practical every-day application, a fact that cannot go unnoticed in this market.”