I can best be described as an out-going traveled professional with solid experience in areas of help desk management, customer service, and technical expertise. I possess excellent interpersonal communications, organizational, and time management skills. My greatest attribute is collaborating and negotiating effectively with others to achieve common goals.Specialties: Professional skills:• Help Desk Institute Manager Certification• ITIL Foundations Certification• Customer Relations and Support • Vendor Relations • Research and KPI Reporting • Quality Assurance • Service Level Negotiation Skills• Resource Documentation• Expert at Needs Assessment and Recommendation• Policy and Procedure Creation Expertise • Highly skilled at Defining Help Desk Structure and Work Flow• Budget Planning and Adherence Proficiency • Coaching and Mentoring• Morale Management• Technical Writing• Project Planning• Hardware and Software Expertise• Technology Instruction/Training• Extremely well versed in HR related policies and procedures