Regional Infrastructure Manager Americas
Levallois-Perret, France, Fr
Primary responsibilities include management of the Regional IT Infrastructure for Americas as well as management of key Global IT Infrastructure services for the Global Shared Services Center supporting thousands of users globally• Served as a subject matter expert (SME) driving performance and reliability from software, infrastructure and cloud environments working with country IT managers to make reliable technical decisions regarding support, deployment, and design of complex systems• Provided Global Network, Server, and IT Engineering Support: Application tuning and troubleshooting, OS security patch management, network security, account and network share management, new system implementations, and storage maintenance; maintained and monitored all network, security, and computer systems to meet the organizations current and future requirements, for all 60 plus FF countries with 400 branch offices and over 300 VMs • Performed as IT security officer for the Freight Forwarding division globally with license compliance responsibilities for multiple lines of business globally for 60 plus countries with over 12,000 users• Developed annual infrastructure vision, goals and objectives, as well as reviewed and approved multi-million dollar budgets finding cost savings opportunities via standardization and rationalization• Monitored and analyzed the impact of new technology on existing and future capacity providing advice and counsel to internal/external customers regarding appropriate technological system solutions• Coordinated all levels of server, storage, monitoring, and changes with appropriate teams to ensure uninterrupted service, utilizing monitoring, mapping and alerting software to proactively collect data and conduct real-time analysis of the performance of the servers and storage mitigating business impacting events• Maintained documentation for all operational and support processes