➙ Full accountability for improvement and operations support for 30 applications, including 25 legacy applications supported by 25 team members.➙ Leading the smooth and efficient delivery of services for two Digital Experience internet-facing PCI applications under federal government contracts, while managing a team of 50 resources in the US and remote.➙ Hands-on support in training on new programs currently underway for NextGen AI initiatives and IBM WatsonX.➙ Key efforts in executing security stabilization efforts, including driving application modernization, conducting security scanning, and addressing application, device, and data vulnerabilities identified in dynamic, static, source code scanning, bug bounty hunters, and manual penetration tests.➙ Oversight of service delivery on PCI applications, which entails conducting regular audits and government compliance requirement checking and providing evidence for controls, software currency, and risk mitigations.

➙ Effective guidance to a team of 200 responsible for 109 applications such as ordering and billing systems.➙ Implementation of training programs for team members, including certifications to prepare them for migrating applications from legacy Windows/Unix environments to new Azure Cloud models.➙ Maintenance of an operations team of a billion-dollar per year billing application with over 500k users which started with 650 defects and 10 outages per year by reducing open defects to less than 50, with 0 outages, and minimizing overall costs by replacing the original vendor team of 45 members to 15.➙ Management of the successful migrations of 25 legacy Windows and Linux applications to new Azure Cloud platforms and finally stabilized to 75 members managing 35 applications.

➙ Supervising an initial team of 35 members responsible for 20 applications, which peaked at 150 members and finally stabilized to 75 members managing 35 applications.➙ Reduction of staff by leading the migration of teams from an AT&T on-site model to IBM’s 80% offshore model, which included a transition from a system that required 20 US members to handle 2 billing systems into an IBM model that only required 4 US members with 16 offshore staff, thus achieving cost savings.➙ Strategic direction of a modernization project that included the retirement of 20 applications and the transition from MVS to LINUX and from UNIX to LINUX to Azure.