Ed Pate Email & Phone Number

Houston, Texas, United States

Tekmetric is a leading auto repair technology company helping auto repair shops grow their businesses through the relentless pursuit of progress. Tekmetric’s cloud-based shop management solution, including a shop management system, integrated payments, technology integrations, and real-time data, empowers auto repair shops nationwide. Measure up, by every measure. With a proven track record in managing multiple partner accounts, I thrive on fostering meaningful connections and driving collaboration.As a seasoned professional, I specialize in traveling the nation to visit independent shops, engaging with owners firsthand, and booking impactful product demonstrations. My proactive approach ensures that every interaction is tailored to meet the unique needs of each shop owner, fostering long-lasting relationships and driving business growth.

United States

Iron Fist Consultants pinpoints specific opportunities that impact a business’s financial health, using Proprietary Business Analytics Tools and expert evaluation to attack processes, not people, by measuring Compliance to Standard Operating Procedures (SOP’s) and Outcomes. Providing our clients the expert guidance necessary to effectively develop, execute, and monitor marketing and operational strategies.

Dallas/Fort Worth Area

Performance management of 5 Automotive Service and Repair businesses and 25 team members, including coaching, recognition, disciplinary action and performance evaluations. Conduct regular meetings (individual and group) with area team members to establish goals, review performance and provide organized communications. Provide vision and leadership that result in the exceptional performance of the area’s team members and businesses. Develop and manage strategies to achieve stated goals. Conduct and utilize audits in performance management. Recruit, develop and retain a high-performing, empowered team. Manage the unit’s Operating and Capital budget.

Dallas/Fort Worth Area

Assisted in the launch of a new automotive service company to the DFW area. Developed vendor contacts and relationships. Employee hiring, process education and culture training of over 20 employees for the first 3 DFW locations. R.O. Writer operating system software setup and configuration. In-store mentoring, coaching, training, and progress evaluation of staff.

Greater Dallas & Greater Houston, Texas

Responsible for 6 stores in the DFW and Houston areas. My duties consisted of Franchise development, Franchisee Support, Training, Coaching, Consulting, Marketing, and Franchise compliance. Weekly, Monthly, Quarterly performance reviews with franchisees. Worked closely with the corporate director of operations and support staff

Dallas, Texas

My first task at Stanley was to turn around a struggling GM Service department, add stability and value before dealership sale. Complete restructure of parts and service. Implement new processes and procedures for parts and service operations. Increased parts and service profitability by 14%. Increased technician production by 26%. Increased survey scores and customer loyalty. This was a 4-month project, we successfully sold the dealership.My current task is turning around an underperforming recon center service department. Complete restructure of parts, service, and production. Restructure of all onsite sublet vendors. Increased profitability 9.75%, reduced operating expenses 12.9%, increased technician productivity and reduced recon turnaround times.

Germantown, Tennessee

My task and objective at Christian Brothers Automotive Germantown were turning around an underperforming franchise. I have also consulted and trained other franchise owners and their staff in the Christian Brothers Automotive organization. Led training at the 2016 Christian Brothers Automotive national convention.• 25% revenue growth over 2 consecutive years.• Consistently in the top 5 stores for net profitability in a 155 unit franchise.• Grew net profit by 14%.• Slashed operating expenses by 17%.• Responsible for creating and executing strategies to grow business with existing customers, as well as soliciting and establishing new fleet accounts. • Analyze sales and profit trends to identify areas of opportunity and corrective measures to maintain increases. • Developed a local and regional marketing plan to increase sales and brand visibility.• Improved customer experience, customer expectations, customer contact, and delivery. • Human Resources duties included hiring, training of policies, procedures, and best practices.• Managed all store finances including P&L, expense accounts, payroll, insurance, profit, and revenue growth.• Improved franchise survey scores 9%.• Developed and implemented employee education and training programs.• Partnered with local organizations to grow relationships and visibility in the Germantown Area.

Rockwall, Texas

Service Advisor• Train and mentor new hired Service Advisors.• Monitor Service Advisor sales performance. • Monitor Customer Service Index scores (CSI).• Achieved above group CSI scores.• Achieved above region CSI scores. • Designed and implemented procedures to improve customer experience.• Consulted with Associate Fixed Operations Manager to improve Tire sales for Group one. • Maintain above sales expectations over a 12 month period. • Employee of the month July 2013

Dallas, Texas

Service Advisor• Train and mentor new hired Service Advisors.• Monitor Customer Service Index scores. • Monitor Service Advisor sales performance.• Achieved above Region CSI Score.• Honda President’s Award Winner.• Maintained and exceeded sales expectations.

2603 Hickory Tree Rd. Mesquite, Tx 75149

Owner President (1985 – 2010) Directed all aspects of the business spanning sales, operations, vendor & supplier relationships, and administration. Built and retained retail and fleet customer relationships. Hired and trained staff. Established sales, service, and productivity goals. Monitored Customer Satisfaction Index results. Designed and I implemented processes to sustain and improve Customer Satisfaction Index performance and profitability.• Grew revenue from $200,000 to $1.2 million • Grew Customer Satisfaction Index from 76% to a sustained 95% • Sustained invoice profitability of 63% • Initiated and managed a successful marketing program using customer database information for follow up on service recommendations, scheduled maintenance, specials and customer loyalty promotions.• Improved workflow and profitability by implementing standardized written policies and procedures. • Cultivated employee loyalty, achieving 10+ year tenure among 75% of employees over a 15-year period• Increased overall productivity through training and hiring practices as measured by increased sales, Profitability and reduction of “comebacks” through tracking and reporting.• Trained by Management Success consultants to improve sales, productivity and management skills.

Operations, Management And Marketing

Automotive Business Owners Operations Training.

Fixed Operations Service Management Training I & Ii & Iii

Education record

Unleash the Power Within is a live 3 ½ day event with Tony Robbins designed to help you unlock and unleash the forces inside that can help.

Integrity-Based Communications

Integrity-Based Communications (IBC) is a 6-behavior model for teaching practical communication skills. The model is simple, direct.

Business

Business Studies

Leadership Training

Business And Leadership Training

For more than 40 years, Jim Rohn honed his craft like a skilled artist-helping people the world over sculpt life strategies that have.

Education record

My leadership philosophy is simple: “Everything rises and falls on leadership.” With so much hinging upon this philosophy I’ve made it my.

Automotive Fixed Operations

Education record

Inspiring Leadership Training