Information Technology program manager supporting application and systems upgrade projects for the Appalachian Trail Conservancy.

Executed portfolio and project management services for a host of companies that are implementing various operational automation plays. Drove cost management and savings through strategic information technology server automation efforts.

Executed service delivery management responsibilities in the new business area for a global manufacturing company. Managed and drove the delivery of new information technology services in a highly virtualized computing environment using global resources for delivery of service. Drove infrastructure changes for the customer to enable cloud managed services

Performed program management responsibilities in the server services area for a global petroleum company. Drove the completion of transition of server tools and services to a steady state environment. Also supported the project office with multiple service improvement projects while identifying several areas to increase revenue.

Performed executive program management for an IT services contract in the manufacturing industry using global teams to deliver the services. The contract was valued at twenty-two million dollars per year. The contract scope included mainframe, midrange, Intel, and network services. Responsibilities included managing contract deliverables, customer satisfaction and program financials.

Performed executive project management for an On-Demand strategic services contract in the finance and banking industry. Utilizing geographically dispersed resources, delivered information technology and network services. Responsibilities included managing contract deliverables and financials for a Virginia based financial institution.

Working directly with the project executive, managed a fifteen million dollar a year contract to provide mainframe, network, and deskside services. Responsibilities included managing revenue, gross profit, and program performance. The assignment involved providing a liaison between the customer and the mainframe delivery center, managing responsibilities of Intel and midrange systems support, and providing network infrastructure support. The contract deliverables included management of multiple vendors and technology partners for a Washington D.C. based bank.

Provided consulting and support for the deployment efforts required for the Customer Relationship Management applications. Responsibilities included; management and coordination of application installations and support activities across multiple data centers in the US, Canada, and Mexico using appropriate systems management control disciplines.

Managed batch services delivery for IBM US customer fulfillment information systems. Responsibilities included; service level negotiation and management; delivery of batch management; service delivery measurements for real-time, response time and batch. Efforts concentrated on batch automation, defect reduction, and reduced batch execution time.

Managed development systems operations for IBM application development life cycle. Successfully implemented an IT services arrangement for tape, print, help desk and console operations. Managed a transformation to automated operations utilizing the IBM automation tools to increase availability.

Performed design, support and installation coordination of high speed data networks across IBM - United States. Provided systems availability of a large multi-system network, including the initialization and recovery of wide area network components. Controlled a mainframe multiprocessing environment of complex computer systems executing batch and online applications.