• Administrator of CommVault environment (Installs streaming and intellisnap backups, patching, restores, quarterly updates backend work such as library and storage pruning) • Managed upgrade of commvault version 11.18 to 11.26 • Advanced work with disk based libraries windows and linux based media agents. • Daily monitoring of Commvault and maintaining SLA above 99% as well as monthly security checks. • Operational support of HP Nimble storage arrays and Dell compellants (datastore creation, removal, balancing, firmware updates, upgrading and space reclamation) • Vcenter management mostly related to Resource (cpu memory, disk space, datastore connectivity and performance). • Built out wiki, visio and documentation for all tasks related to storage and backups. • ITIL standards representative for all CAB changes related to storage and backups.

• Primary administrator for Commvault - Installed all streaming clients, restores, updates and upgrades. Built reports for management and setup alerts for my use and other server administrators. • Upgraded CommVault from 10.5 to 11.4 while maintaining monthly updates. • Windows based media agents, patching and maintaining. • Built out new media agents and helped architect and provision a disaster recovery plan. • Primary administrator for Citrix farm. upgrade from 6.5 to 7.6, managing xen app deployment and troubleshooting of issues. creating reports and monitoring alerts. • Maintained and updated 90% of the Epic backend environment server platforms. Hyperspace, Hyperspace Web, Interconnect and many others. Upgraded Epic 2015, 2017 and to 2018. • Led the Change Advisory Board 2 months of the year implementing changes based on ITIL standards. • Windows Server administration (server 2008, 2012, 2016, Active Directory, group policy, Exchange and office 365)

• Collaborated and partnered with 120+ companies who needed 24/7 offsite helpdesk and NOC services. • Interviewed, hired, and managed three shifts of tier 1, 2 and 3 NOC Engineers. • Assisted in securing Cisco gold partnerships while serving on the audit board • Remediated customer complaints and facilitated positive outcomes. • Designed, got estimates. approvals and built the NOC room/environment.

• Created, managed and trained a 24 hour 7 days a week help desk outsourcing department. • Interfaced with clients to provide custom support solutions. • Built run books for agents to follow on each client, • Set goals, procured training, tracked achievements and empowered my team of technicians. • Performed annual reviews, tutored technicians and built personal development plans. • held interviews and managed the entire life cycle of helpdesk staff.

• Composed documentation on network topology for newly boarded clients providing a consistent knowledge base. • Enable SNMP and Monitoring network devices for over 40 national clients verifying uptime and security. • Examine router, switch and firewall configurations ensuring high bandwidth optimization. • Resolve Unity and Call Manager telephony issues for customer base and opened TAC cases as needed..

• Authored all documentation and scripted installation of software, enabling support technicians to facilitate workstation refreshes for end users more effectively. • Managed daily backups and restores using CommVault Galaxy via tape for all company servers and workstations. • Transitioned 1200 workstations from Windows 2000 to Windows XP. Completing a full month before deadline. • Maintained 35 Citrix Metaframe presentation servers in 3 farms for 1000+ users. • Built Symantec Ghost images for 12+ workstation models 6 times a year.

One of the nation's leading domestic suppliers of prescription foot and ankle orthoses.; Automated virus protection updates and security through network batch files. • Created several access forms for inventory, work requests, bar coding and labeling. • Implemented ghost image software policy for quicker system restores and rebuilds. • Transitioned 60 workstations from Windows 98 and NT to Windows 2000. • Ensured proper adding, removing, and maintaining of network and exchange user profiles. • Created ticketing system for the company using MS Access and visual basic. • Daily desktop support for any technical issues for company

Leading global business process outsourcing provider of customer care and information technology solutions.; Assisted corporate webmasters with technical questions related to their web pages.Supported Open Source web-marketing storefront.Suggested corrections in webmasters HTML, FrontPage or PERL coding.Analyzed and corrected hardware and software problems for a large communication company's employees.