Ed Rosner Email & Phone Number

Boca Raton, Florida, United States

Technical Sales for AT&T's Full Portfolio with a specialization in Dedicated Internet Access(DIA) and Ethernet circuits, Business Fiber, and large Cellular Mobility. AT&T Cellular, Internet, and AT&T internal Systems SME - Subject Matter Expert. An IT and Network Professional who fell into Sales and in love with it.Inbound and outbound AT&T Full product.

Boca Raton, Florida, United States

Management and leadership of a team of 25 Business Mobile Technical Support (BMTS) inbound agents, ensuring efficient and effective resolution of customer technical issuesBMTS team consistently met 150% of sales attainment within two weeks of each monthOn phone customer follow-up, de-escalation, and expert resolution dutiesTasked with additional.

Boynton Beach, Florida, United States

Technical support for business and corporate mobility customers on the AT&T network.Technical business mobility customer support for small to global business.Extensive knowledge of AT&T systems including workarounds of system limitations for resolution of customer issues.Full knowledge of AT&T processes and support procedures

Delray Beach, Florida, United States

Consultation and hands on work of network rehabilitation, modernization, and redesigns to fit new business plan and new functions for existing networks.* Ground up design, setup, and implementation of new retail business network * Tracing and mapping of existing networks* Consultation of required hardware and network layout* Setup and configuration of new.

CCNA self study and non-IT contract workCCNA passed Feb 2020 - scores of 949/1000 and 939/1000 for ICND1 and ICND2 tests respectively.Currently studying for CCNP Enterprise Core while job searching. I want to be able to hit the ground running and exceed expectations for my certification level.

Perry, GA

• Client facing break/fix Helpdesk, troubleshooting, and network and server administration for fourteen local businesses that ranged from small five workstations and an internet connection to multi-location clients with.
• Windows workstation and Windows Server 2008/2012 environments with company AWS Linux servers(Ubiquiti controller, VOIP server, osTicket Server).
• Working knowledge of Active Directory and Internal DNS
• Windows 7/10 Helpdesk including working with vendors
• New workstation setup and onsite deployment
• Synology NAS experience with managing storage, drive upgrades, and services including various Docker containers for needed services not in Synology repositories.

Perry, GA

Charlotte, North Carolina Area

• Largest 24 hour FedEx Office Print Center in Charlotte. High output, full service digital printing in a customer facing environment with expectations of excellent customer service and accurate and high quality work in.
• Responsible for the verification, setup, customer consultation, and production of all full service jobs.
• Fully responsible for the layout and quality of the final print
• Managed and produced multiple jobs at a time while preparing and finishing others
• Assisted my Lead Coordinator in the intake, scheduling, and priority of jobs as needed
• Consulted customers on their print options to meet their budget and needs including extensive experience with corporate customers

Computer setup, repair, and troubleshooting.

Macon, Georgia Area

Shipping, receiving, and inventory management.

Mechanical Engineering

Mechanical Engineering

Mechanical Engineering

Computer Science

Activities and Societies: Collegiate Soccer

Computer Science

Activities and Societies: Collegiate Soccer

College Prep, Mechanical Engineering