Ed Rosner Email & Phone Number

Lake Worth, Fl, Us

Boca Raton, Florida, United States

Technical Sales for AT&T's Full Portfolio with a specialization in Dedicated Internet Access(DIA) and Ethernet circuits, Business Fiber, and large Cellular Mobility. AT&T Cellular, Internet, and AT&T internal Systems SME - Subject Matter Expert. An IT and Network Professional who fell into Sales and in love with it.Inbound and outbound AT&T Full product portfolio closer, systems/processes expert, and department development work.* Sales technique that focuses on network, product, process, and technology knowledge hinging on personability, integrity, and customer-trust relationship.* Internal and external Leadership C-Level direct contact with planning and close work with internal and external: badged AT&T employee Channel Execs, company Global VP-Service Delivery, CSO, AT&T VPs, AT&T Technical Sales Engineers, and 30 year AT&T Network Engineer 5.* Additional full management of current global company wide Corporate Mobility/Cellular Account.* Personal and departmental lead generation, lead management, and follow-up management* Lead Vendor and Account Based Marketing meeting initiation, meeting technical and requirement expert, and requirements and best solution.* Personal maintenance of customer relationship full throughput of sale with follow ups for additional services.* Deep sales knowledge of Centurylink/Qwest, Verizon, Frontier, Comcast, Windstream, Spectrum, etc. SLAs, pricing, and access arrangements.* Full backend knowledge, process, and procedure for non-standard ordering and engineering* Dedicated Products - AT&T Dedicated Internet, ADI Multi-Gig, Data-Center Colocation/Carrier Hotels, Switched Ethernet on Demand(Multi-site and Site-to-Cloud), Switched Ethernet Classic, Dedicated Ethernet, ADI Voice Bundle(IP Flex), Cloud and Site Based Security, Office@Hand Cloud VOIP solution* Shared Network - AT&T Business Fiber, VOIP, VDSL VOIP/Non-VOIP.* Mobility Products - AT&T Business AMB, ACDA, and SMB contracts and products. MaaS and MDM,

Boca Raton, Florida, United States

Management and leadership of a team of 25 Business Mobile Technical Support (BMTS) inbound agents, ensuring efficient and effective resolution of customer technical issuesBMTS team consistently met 150% of sales attainment within two weeks of each monthOn phone customer follow-up, de-escalation, and expert resolution dutiesTasked with additional agent-support duties across full center floor of 100+ inbound agents as the resident AT&T systems and Subject Matter Expert. Teams included BMTS, Business Mobile Care, and FirstNet.Tapped to provide a two hour training on tools and common customer network issues and resolution for each incoming training class.A common quote I'm proud of from other Managers is, "That's an Ed question". Literal lines of agents waiting to ask questions. This includes time as a regular agent during an active call.

Boynton Beach, Florida, United States

Technical support for business and corporate mobility customers on the AT&T network.Technical business mobility customer support for small to global business.Extensive knowledge of AT&T systems including workarounds of system limitations for resolution of customer issues.Full knowledge of AT&T processes and support procedures

Delray Beach, Florida, United States

Consultation and hands on work of network rehabilitation, modernization, and redesigns to fit new business plan and new functions for existing networks.* Ground up design, setup, and implementation of new retail business network * Tracing and mapping of existing networks* Consultation of required hardware and network layout* Setup and configuration of new hardware* Network testing and interfacing with clients to ensure network meets needs

CCNA self study and non-IT contract workCCNA passed Feb 2020 - scores of 949/1000 and 939/1000 for ICND1 and ICND2 tests respectively.Currently studying for CCNP Enterprise Core while job searching. I want to be able to hit the ground running and exceed expectations for my certification level.

Perry, Ga

Client facing break/fix Helpdesk, troubleshooting, and network and server administration for fourteen local businesses that ranged from small five workstations and an internet connection to multi-location clients with 50+ workstations with in house servers. ● Windows workstation and Windows Server 2008/2012 environments with company AWS Linux servers(Ubiquiti controller, VOIP server, osTicket Server).● Working knowledge of Active Directory and Internal DNS ● Windows 7/10 Helpdesk including working with vendors ● New workstation setup and onsite deployment● Synology NAS experience with managing storage, drive upgrades, and services including various Docker containers for needed services not in Synology repositories.● VMware ESXi hypervisor management, resource allocation, logging, tuning, initial setup and migration of VMs to new hardware● Networking - setup and replacement of routers including management of existing equipment for changing customer requirements and needs(pfSense, Sonicwall, EdgeRouter)● Ubiquiti - Unifi AP and Switches adoption and deployment including EdgeRouter setup and deployment● Site to site IPsec and openVPN tunnel setup on both existing servers and new server setup(pfSense, Sonicwall)● Reverse Proxy setup and management with pfSense and Synology● PCI Compliance scanning for payment security● LetsEncrypt automatic certificate creation and renewal with HAProxy, Synology, and Windows Server●

Perry, Ga

Charlotte, North Carolina Area

Largest 24 hour FedEx Office Print Center in Charlotte. High output, full service digital printing in a customer facing environment with expectations of excellent customer service and accurate and high quality work in very quick turn around times.● Responsible for the verification, setup, customer consultation, and production of all full service jobs.● Fully responsible for the layout and quality of the final print● Managed and produced multiple jobs at a time while preparing and finishing others● Assisted my Lead Coordinator in the intake, scheduling, and priority of jobs as needed● Consulted customers on their print options to meet their budget and needs including extensive experience with corporate customers● Extensive and proper documentation of all jobs and services performed including constant and clear communication between myself, the Lead Coordinator, and other production shifts

Computer setup, repair, and troubleshooting.

Macon, Georgia Area

Shipping, receiving, and inventory management.

Mechanical Engineering

Mechanical Engineering

Mechanical Engineering

Computer Science

Activities and Societies: Collegiate Soccer

Computer Science

Activities and Societies: Collegiate Soccer

College Prep, Mechanical Engineering