Ed Ruser Email & Phone Number

Alpharetta, Georgia, United States

• Supervising a staff of 11 Specialist responsible for the billing and enrollment activity for D2C.• Created and consolidated reporting for daily task tracking. Data helped establish baseline for time to complete transactions.• Responsible for reviewing, formatting, assigning and following up on all synchronization reports. Reports for internal systems as well as state-based exchange data. • Created PowerBI report with monthly statistics to provide overview of all department activity for leadership. • Collaborating with Contact Center and Sales on timely and effective resolution of escalation requests. • Utilize advance knowledge of Excel to streamline daily processes.

Charlotte, North Carolina, United States

• Responsible for the timely and accurate application of core client receivables as well as customer maintenance; 2020 estimated average annual outstanding balance of $1.0B• Administrative supervision of AR Regional Associates. • Scope involves supervising project related initiatives supporting the following efforts: Assist with A/R payment application best practices, education, and communications, improve adherence to, and improvement of, AR established Corporate SLAs and serve as member of team to develop and implement processes striving to reduce On Account Cash, AR discrepancies, and AR write offs• Foster team support of and compliance with new/updated Accounts Receivable Policies & Procedures and key performance measurements• Support cash application rate improvement initiative• Assist with other AR special projects including business accounting integrations• Assist team members with new or complicated applications• Identify inefficiencies in processes, develop and implement policies to achieve efficiencies• Review customer accounts and monitor aged items using an aged trial balance as well as communication received from the field and internal partners (field accounting and cash applications) to manage payments received to ensure correct application and adjustments as necessary• Developed and maintained daily, weekly, monthly, and annual reporting to assist team in meeting KPI goals. Utilized advanced knowledge of Excel, Access and Word to produce data. • Assist with AR month end activities such as accounting entries, account reconciliations and KFC (Key Financial Control) management

York, Pa

• Transitioned Accounts Receivable functions from a third-party vendor to an internal processing unit. Coordinated training of 12 employees to successfully transition in less than 3 months.• Managed a department of six employees responsible for daily cash receipt application and reconciliation. Currently processing approximately 56,000 transactions for payments totaling $97 million per month.• Streamlined process of receivable reconciliations and reporting to reduce the time needed for month end close process.• Improved credit card upload process to reduce manual time needed to post receipts by 5 hours per day. • Coordinated the implementation of additional services from bank and Treasury to assist in the increase in accuracy and timeliness of the application of our receipts.• Developed bulk upload process for customer data management to reduce time needed to make large volume changes. • Developed reports to assist in current month activity review as well as improving the month end reconciliation process.• Created methods to improve ad-hoc reporting and system access to streamline month end close. • Implementing Ecommerce activity including outlining specifications, testing, setting up reporting and application of receipts.

Mechanicsburg Pa

• Managed and developed Accounts Receivable staff, including determining staffing needs, setting goals, interviewing, selecting, coaching, and evaluating the performance of all direct reports. • Evaluated work/project requests for feasibility (cost/benefits analyses) and appropriate resource allocation. • Ensured work and projects are completed within schedule and takes corrective actions as needed. • Served as liaison between Billing, Underwriting, Sales, Enrollment and Information Technology for reviewing requests, assisting in implementing projects and resolving customer billing and reconciliation issues/concerns. • Volunteered to lead projects to implement system enhancements and coordinated with Billing Accounting and Accounts Payable units. Also volunteered to take responsibility for software integration to improve revenue reporting and reconciliation. • Reduced non-admitted assets to 1.11% of all receivable balances (451,000/40,700,000)• Implemented automation that reduced the need for manual input on 34,500 monthly transactions. • Created and maintained Desk Level Procedures to assist staff in day to day duties and responsibilities and provide consistency in work.

• Assisted department in meeting statistical reporting requirements through mainframe system extracts and financial reporting knowledge, in most cases exceeding state deadline, for 150,00+ records. • Coordinated monthly and quarterly sales and statistical reporting to support Marketing and Compliance requirements. • Evaluated and implemented use of Microsoft Access databases to streamline compliance and statistical reporting. • Reduced non-admitted asset expense from $6.2 million in Q1 2004 to $1.3 million in Q3 2004 (79% reduction) by working closely with staff on departmental goals as well as monitoring their daily activity. Total assets managed of $185 million.• Implemented Sarbanes Oxley compliance for the Accounts Receivable unit, in addition to assisting other areas with procedures and implementation.

• Utilized all available technology to complete general ledger analysis and clean-up for 5 insurance companies with assets and liabilities in excess of $200 million. This project was completed one month ahead of schedule.• Established internal controls and monitoring programs for all aspects of Accounting including Accounts Payable.• Consistently updated reporting processes with automation through Microsoft Access, Excel and Word. Created a daily accounting database that assisted in identifying daily accounting irregularities and also streamlined the month end reconciliation process.• Supervised staff of 3 in newly created Accounting department to support Academy. Support includes Accounts Payable, Automated Payments and Reinsurance Administration. • Added duties and responsibilities from other areas of the company. Transitioned reinsurance processing and cash management without adding staff.• Implemented new marketing reporting system utilizing Microsoft Access. System was also used to update company financial reporting system. Also improved ad-hoc reporting response.• Provided analysis of competitive environment through research and periodical publications.• Created, compiled and analyzed ad hoc financial and demographic reports using Microsoft Access, Powerplay Reporter and Impromptu. Information crucial to success of future programs.

Bachelor'S Degree, Business Administration And Management, General, 3.94

Associates, Business Administration