Ed Shields Email & Phone Number

Royal Oak, MI, US

Royal Oak, MI

• Established and responsible for the operation of an innovative freelance design studio.
• Create and design logos, print ads, print and web marketing, posters, website, etc.
• Communicate with vendors to ensure quality and accuracy of each printed pieces.

Troy, Michigan, United States

At Home Position

As a RTL, I managed direct reports from home. Tracked attendance, leave, and schedule adherence in order for at- home Specialists. Created an inclusive team environment—where individuals feel valued—helped to create a culture of trust and respect. Had consistent, regular communication around vision and purpose helps teams feel connected to their work and.

At Home Position

Discovered customers’ needs over the phone, then provided complete sales solutions for every customer via Apple products and eco-system.

Troy, Michigan, United States

Drove high volume store sales and linked business revenue, while developing customer loyalty. Offering customized solutions while turning curious visitors into loyal customers.

Troy, Michigan, United States

Was responsible for troubleshooting and repairing hardware and software issues using problem-solving and people skills while maintain composure and customer focus. Responsible for inspiring the team to create ownership opportunities for customers at Genius Bar.

Michigan, United States

Was responsible developing training materials and options for Apple Joint Venture Members.Trained Apple Business Specialist and Creatives in delivering high quality, next level business workshops.

Clinton Township, Michigan, United States

Managed One to One Training sessions in all areas pertaining to Apple Store visitors. Partner with the Management in develop strategies to increase renewal rates and One to One memberships, decrease cancellations and no-shows, and meet customer demand using member reporting data.

Clinton Township, Michigan, United States

Guided small groups or individuals to complete projects by leading scheduled training sessions. Enrich the lives of others - whether customers or team members - through teaching.

Novi, Michigan, United States

Discovered customers’ needs, then provided complete sales solutions for every customer via Apple products and Apple’s eco-system. Helped customers setup their new products, while maintaining visual merchandising standards and assisting other team members.

Troy, Michigan

๏ Created and designed web site designs, updated and maintained web sites and online ads.๏ Updated and maintained existing web sites, including more HTML updates.๏ Checked file types, file sizes, and quality of online advertising.๏ Entered revenue-generating advertising into content entry system.๏ Was the point person for ad management.

Livonia, MI

๏ Designed conceptual ads (print and online) and web design for potential clients.๏ Designed material (print and online) distinguish the clients’ presence in the marketplace to ensure a creative, yet consistent, look and feel that supports the clients brand and message.๏ Lead, Interacted with, and supported project teams and clients at a professional level.

Philadelphia, PA

๏ Created graphic design work for various departments within Drexel University on an as-needed basis.๏ Created design standards for all printed materials๏ Ensured that all projects met design quality, consistency, customer satisfaction.๏ Coordinated with various vendors on print projects of Drexel University

Bachelor'S Degree, Graphic Design

Associate'S Degree, Digital Communication And Media/Multimedia

Associate'S Degree, Journalism