Ed Singleton Email & Phone Number

Atlanta, Georgia, Us

Agile Coach teaching Scrum practices to teams, Product Managers, and Leadership. Established an Agile Practice Office. Developed documentation and led sessions to teach the concepts. Led the incoming Scrum Masters acting as a mentor to them while helping them setup and develop their teams. Created dashboards using Jira and partnered with the teams and leadership to understand what the dashboards reflected. Setup and facilitated the Scrum of Scrums for a department.

Indianapolis, Indiana, Us

Agile Coach working within a SAFe portfolio implementation of 3 ART’s and a System train. RTE for the System train comprised of 4 teams supporting the 3 ART’s. Mentor to Scrum Masters, Product Owners, Product Managers and other RTE’s.

Mclean, Va, Us

Scrum Master responsible for 2 teams (Health &Hygiene and System/eAPI) in Card Technology; Drive process improvements; Facilitate ceremonies, meetings, and mentor team members to improve skillsets with Agile processes; Represent the team in daily S2's with program teams; Lead retrospectives at team and train level; Took the initiative to lead effort to develop intranet pages for 3 trains, 4 teams, and taught others how to use the tool.

Mclean, Va, Us

Scrum Master responsible for leading a 3rd party team of 50 onshore and offshore administrators from various towers (Wintel, VMware, Backup, Storage, Database, and Unix) to execute data center server migrations, post provisioning and decommissioning of servers, and database migration projects; Coordinate the daily activities of the team regarding migration preparation and execution.

Mclean, Va, Us

Lead a team of 8 server administrators to provide support for Windows server projects of varying size and scope; Provided technical advice to project teams for technical requirements and best practices; Partnered with other departments to refine inter-dependent processes. We implemented the first Agile POD in Technology Operations utilizing Kanban as the methodology.

Raleigh, Nc, Us

Managed a team of 8 Administrators and Specialists providing support for all iSeries systems, Desktop Support and Change Management; Directed Business Continuity and Disaster Recovery program for the business and the Technical Disaster Recovery for the IT Ops team; Requisitioned IT equipment working with vendors to obtain SOW and quotes for products and service; Managed ITIL implementation, Developed strategic vision for the future of the desktop environment.

Provided onsite desktop support for corporate headquarters; created corporate images for desktops and laptops; Replaced all desktops and laptops for customers in corporate headquarters and at offsite locations; Created technical documentation on procedures; Provided project support to system administrators

Brentford, Middlesex, Gb

Provided phone support using PC Anywhere to a mobile workforce client including troubleshooting of laptops, printers, PDA’s, remote connectivity issues, and software.• Used Active Directory to reset accounts, passwords, add users to groups• Selected as Interim Team Lead• Brought a new out of state Help Desk online and established SLA’s and procedures

Mclean, Va, Us

Direct, coordinate, and evaluate desktop support staff team of 18 employees including: interviewing, hiring, and training of employees; planning, assigning, and directing projects of varying scopes; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; Partnered with vendors to manage contractor requirements and fulfillments.

Richmond, Va, Us

Provided desktop support for over 800 users onsite at Allied Signal in Hopewell including installation and configuration of desktop pc’s and laptops.Implemented a proactive approach to desktop support that resulted in over 80% reduction in incidents.

Bachelor'S Degree, Business Administration And Management, General

Advanced Diploma, General Studies