• Provides first line of technical support for implementation and deployment of CBPP systems.• Monitor incidents and service requests; provides the requested support within established time and accuracy standards.• Monitors and analyzes applicable CVEs, security alerts and other risks affecting CBPP systems to identify security issues for remediation.• Scans for and identifies security vulnerabilities on CBPP systems using tools such as Nessus; takes or recommends corrective actions to remediate vulnerabilities.• Identifies and recommends changes to security configurations to ensure the appropriate level of protection and compliance with the CBPP’s information security strategy.• Monitors and maintains CBPP system user accounts, including adding, modifying permissions, and deleting users or updating supporting documentation.• Familiarity with intelligence analysis tradecraft and standards (e.g., Kill Chain, Diamond Model, Pyramid of Pain, Analysis of Competing Hypotheses),• Supervises and provides direction for technical direct reports regarding network security activities.• Regularly trains junior members of CBPP’s IT team regarding network security • Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency. • Monitors and manages critical SOC technologies including but not limited to: intrusion detection and protection devices, host-based protection technologies, packet capture and meta data analytic systems, and DLP technologies.• Provide advanced technical support to CBPP 200+ employees; served as IT support for our global remote staff.• Support audio and video technical support to the 10 conference rooms that include video. conferencing software such as Skype For Business, Skype, Zoom and WebEx.

• Established network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency. • Lead team of 6 person Help Desk. Provide support backup for manager with ticket queue assignment and flow amongst the technicians, documenting procedures and solutions, and keeping CIO apprised of critical issues as needed. • Provide advanced technical support to Chemonics' 600+ employees with the highest level of customer service. • Collaborate with other areas of the IT organization to determine root causes and apply workarounds and permanent solutions. • Provide input to managers on procedures and process development to ensure all customer issues are incorporated. • As a senior technician, provide training and advice for junior technicians and contractors. • Manage user accounts through Active Directory, Adaxes and Exchange Management Console. Tasks included creating user accounts, modifying security permissions, distribution groups, public folders and contacts. • Administrator in Office 365 role.

• • Troubleshoot and support Windows, Office 2007, Outlook and GroupWise e-mail, and numerous client and web-based business applications for 400+ ABA employees.• Perform daily check-in process to ensure all critical systems are up and running.• Perform network and user account admin with Novell Console One and MS Active Directory.• Because of my tenure, knowledge, and team orientation, was the point person for training all new IT Service Desk Staff.

• Maintained and administered computer networks and environments, including computer hardware, software and applications.• Produced weekly reports from database to Guarantors and School Institutions.• Created documentation procedures for handling US Department of Education records and data.