Ed Stagg Email & Phone Number

Lenexa, Kansas

• Tier II support for 200 + users and 10+ remote locations.• Worked support tickets in a timely manner to reduce any downtime.• Built a base image with UIU (Big Bang LLC) to have one image for all machines.• Traveled to remote branches to work and inventory. • Supported remote offices hardware ( server, switches, and wiring).• Helped setup and switch over 3 acquisitions of companies.

• Responsible for diagnosing problems, troubleshooting/installing software and hardware for 8 servers and 350 nodes.• Created and maintained a database for inventory for software and hardware.•Projects include a Y2K planning, implementation and follow up for 8 servers, 350 pcs and software packages, Migrated all nodes from a Novell 3.12 to a NT 4.0 environment.• Provide support for other Pc/Lan Administrators.

• Responsible for maintaining all equipment in 22 branches such as pcs, servers (Novell\NT), switches, hubs, bridges, DLT backup devices, optical storage system, printers, telecommunications circuits and phone system.• Met with vendors to determine best solution for implementing technology. Then passed this information on to upper management for final approval.• Interviewed new candidates, recommended candidates for hire and mentored the IT team.• Created and maintained a Access Database for problem tickets and records for equipment.• Projects included setting up a Exchange Server, converting a Novell network to a NT Server 4.0 network.

• Answered calls from customers and helped them debug their program or just helped with how our program worked. • Answered emails about questions and problems with coding issues. Also has to write examples for them to use or help them find a solution for them.• Wrote demo programs to show off our products and also it provided examples for the customer to use for reference.

• Lead meetings with software Liaisons.• Created and updated monthly system reliability reports, maintained PC inventory system for software and hardware and tracked IP addresses in a static IP network.• Interviewed new candidates for hire and mentored technical support group.• Technical responsibilities included diagnosing problems, troubleshooting/installing software and hardware, working with Novell Lan Workplace, testing compatibility of software and training personnel.