Senior Field Technician Ii
Current- Tier II support for 200 + users and 10+ remote locations.
- Worked support tickets in a timely manner to reduce any downtime.
- Built a base image with UIU (Big Bang LLC) to have one image for all machines.
- Traveled to remote branches to work and inventory.
- Supported remote offices hardware ( server, switches, and wiring).
- Helped setup and switch over 3 acquisitions of companies.