The responsibilities of a General Manager include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection. The General Manager will demonstrate leadership and professional image to employees, guests, sales accounts, Food and Beverage/Culinary and Event Management, where applicable, local community representatives, vendors, and competitors. The General Manager is directly responsible for the success of the property. A hands-on approach is expected to effectively manage the day to day operation.Develop programs that drive improvements in team member engagement and are aligned with the service philosophy.Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.Oversee any salary, disciplinary or staffing/human resources related actions in accordance with company rules and policies.Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates.Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.Make time to interact with guests, solicit feedback and build relationships.Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.Act as public relations representative to raise awareness of hotel and brand in local community.

Coordinate, direct and manage day-to-day hotel operations.Hire qualified associates, assemble skilled and cohesive teams, manage individual and team performance, provide training, mentoring and developmental opportunities and promote teamwork and cooperation to deliver superior guest services and quality products that will lead to maximizing revenue and profitability goals.Lead the Executive and Management team effectivelyEstablish and implement guest service standards for all departments, periodically review, identify problems and corrective actionsInvolvement in sales & revenue management to help with strategy and identify need periods and supporting team to accomplish top line goalsBuild relationships with key customers and is involved in the sales process.Works through and with management team to drive revenue and guest service.Periodically inspect guest rooms, public areas, back of house, F & B areas to make certain operation is consistent Sheraton/Starwood Hotels & Resorts StandardsWalks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.Assure that the hotel has an ongoing preventive maintenance program.Manages the flow of labor between departments. Delegates responsibilities for operations and projects to appropriate level of associate.Monthly forecasting of operating staff and cost expendituresBusiness planning in line with forecasted sales and costs including guidance to department headsMonthly P&L review to keep cost and expenses in line

Deal with guests every day. Customer loyalty begins with good service and friendly demeanor.Motivate employees, resolve issues and complaints from guests.Making sure that guests are happy and that staff is getting what they need to do their job is crucial.Working with budgets, planning, creating schedules and supervising operations are all a part of the job.Able to think quickly on their feet and make decisions with problems come up.