Ed Stevens Jr. is a Service Manager at Serpentini Chevrolet. He possess expertise in customer retention, customer satisfaction, vehicles, customer service, marketing and 45 more skills. Colleagues describe him as "Having been in the automobile industry for the past 25 years, I've been able to quickly determine the work ethic and devotion of those I've worked with. Ed is one of the few that managed me that earned my trust and brought out the best in me every day. Giving honest and much needed truth to the causes of the daily issues that can occur. Bringing in only those that can learn and stop those issues before they even come to light. When we needed outside businesses to assist, Ed chose those that he knew had the same outstanding commitment to customer service as he does. I knew he was always there for not only me but for our clients as well. Anyone lucky enough to have worked with or managed by Ed have a very high bar of expectations when moving on to new opportunities." and "Ed made my service experience at Mercedes of North Olmsted extremely pleasurable which is often hard when you have to take your vehicle in for service. His communiciation was terrific and he walked me through every step of the service to be performed. I would buy my next car from a dealership Ed works at just to have his expertise available."