Edward Toms, Phr, Ains Email & Phone Number

Atlanta Metropolitan Area

Leading the Human Resources function providing US and International HR services to 500 employees in a family of five Fintech companies.Directing effective change management, workforce communications, employee relations, total rewards, and diversity, equity, and inclusion initiatives.

Atlanta Metropolitan Area

Atlanta Metropolitan Area

Managing employee relations, performance improvement and policy creation and administration for a family of global companies in the specialty financing sector. Providing Human Resources consulting and process improvement expertise creating lean, efficient internal HR processes while actively supporting the implementation of a new HRIS as a subject matter expert.

Greater Atlanta Area

Managed multiple teams of Event Planning Specialists responsible for sourcing, contracting and planning over 3,000 large and small-scale events annually across the organization. Managed a $40+ million annual operating budget. Effectively directed the work of all team members to deliver excellent programs to all business partners.• Provided leadership and oversight of team responsible for domestic and international Enterprise sponsored incentive travel programs with over 10,000 attendees annually.• Implemented an Excellence in Operations Management program to drive continuous performance improvement and greater customer satisfaction with all event handling. • Utilized weekly individual and team metrics to coach and improve performance in areas of production, negotiated savings with venues, customer satisfaction and team satisfaction.• Managed internal hiring, onboarding and training of Event Planners and Event Planning Assistants.

Greater Atlanta Area

Led over 50 Claim Associates in two locations responsible for auto claims processing in a high volume/low complexity call center environment. Ensured prompt, accurate and fair claim resolution across seven states. Investigated and resolved escalations of customer inquiries for fair resolution.• Managed internal hiring, onboarding and training of Claim Associates.• Developed and coached employees to success in all areas of job performance. • Used daily metrics to monitor and drive performance expectations aligned with company goals to meet and exceed established targets while delivering remarkable customer service.

Charlottesville, Virginia

Successfully managed and was accountable for a portfolio of approximately 20 customer service/process improvement projects across multiple departments including Agency, Underwriting and Claims. Utilized Six Sigma methodology to implement deliverables aimed at reducing inefficiencies and improving the overall customer experience.Major projects included:-Auto Operations Customer Experience-Agency Career Track Process Enhancements-Customer Service Core Principles-Employee Recognition and Rewards-Competency Based Talent Acquisition Hiring Program

Charlottesville, Virginia

Provided leadership over HR Services for approximately 5,000 employees throughout the Mid-Atlantic states and DC. Provided HR consulting and guidance to upper leadership on performance management, employee relations, compensation, workplace investigations and separations.• Provided leadership to Human Resources Services Specialists, Diversity and Inclusion Specialists and Recruiters.• Developed and managed a $5 million department budget.• Led investigations regarding employee conduct and harassment.

Frederick, Maryland

Directly managed Group Insurance, Employee Health and Credit Union associates. Provided recruiting, onboarding, performance management, succession planning and compensation/benefits support to leadership. • Developed, implemented and supported an Enterprise Quarterly Performance Review program.• Managed an Emerging Leaders Succession program for mid and senior level positions.• Provided direct hire recruiting for Claims Associates.• Implemented a Leadership Consensus Program and a Compensation Management Tool to better manage annual performance-based compensation reviews.

Bachelor'S Degree, Human Resources Management

Associate'S Degree, Business Administration And Management, General