Ed Watson

Ed Watson Email and Phone Number

IT Consultant | Project Integration Lead | Systems Design & Execution | Customer Enhacement | Applicatons Development & Integration | Solutions Architect @ Enbridge Gas Distribution
canada
Ed Watson's Location
Omemee, Ontario, Canada, Canada
Ed Watson's Contact Details

Ed Watson work email

Ed Watson personal email

n/a
About Ed Watson

Transformative System Design & Execution ~ Incident Management & Solutions DrivenCAREER HIGHLIGHTS & KEY COMPETENCIESSenior Architect and Integrations Lead who is solution-driven and manages complex and large-scale technical infrastructure projects from end to end. Translates high-level business strategy and vision into concrete IT program priorities, architecture, patterns, and roadmaps. Strategic, customer-oriented thinker with the demonstrated ability to create, align, and execute integrated business vision synergies across the enterprise.**INFRASTRUCTURE SOLUTIONS EXPERTISE: Applications Development & Integration | Risk Management | Project Life Cycle | Standards & Governance | Cross-Functional Collaboration | Efficiency Improvements | Enterprise Architecture and Execution | Service Oriented Integration **TECHNICAL KNOWLEDGE: SAP Integration (MCF), ArcGIS | Oracle/SQL | Mobile (iOS & Android) | KoreAI | Kubernetes | .NET

Ed Watson's Current Company Details
Enbridge Gas Distribution

Enbridge Gas Distribution

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IT Consultant | Project Integration Lead | Systems Design & Execution | Customer Enhacement | Applicatons Development & Integration | Solutions Architect
canada
Website:
enbridgegas.com
Employees:
1252
Ed Watson Work Experience Details
  • Enbridge Gas Distribution
    Environment, Downstream Systems & Integration Lead
    Enbridge Gas Distribution Jan 2024 - Present
    Project: Contract Market Modernization (CMM) - move six legacy systems into SAP S4 Hana, harmonize legacy processes for contract customers: large volume, direct purchase, storage & transportation, gas & accounting.•Created and orchestrated an environment provisioning plan to implement 7 SAP servers required for detailed design to begin. Articulated the required changes, timelines, and expectations to stakeholders.•Developed a comprehensive understanding of integration points and dependencies, resulting in a detailed spreadsheet of impacted downstream systems.
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  • Enbridge Gas Distribution
    Technical Lead
    Enbridge Gas Distribution Dec 2023 - Present
    Project: CSMS/LSMS (Lantern) - a comprehensive system that managed gas utilities pipeline assets with associated leak and corrosion survey data. Three key geodatabase components: web, mobile and ArcGIS.•Requested during the later SIT phases to overcome problems that prevented the project from achieving the target production go-live date.•Worked with third-party application vendors to diagnose, troubleshoot, and fix problems.•Corrected design flaws in the initial load-balanced ArcGIS production environment, resulting in a stable environment for web and field users.•Created and orchestrated a cutover plan to move the lower project environments to production.•A decommissioned application threatened to lose historical data. To prevent this, an Oracle program was developed, and data was migrated to Lantern DB, where users can access 60 years of data.
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  • Enbridge Gas Distribution
    Integrations Team Member
    Enbridge Gas Distribution May 2023 - Dec 2023
    Project: AWS - Integrate Legacy Union Gas Station Technician with the Legacy Enbridge Maximo.•Attended workshops with both functional & technical teams to identify impacts on downstream interfaces. Created functional and technical specifications for downstream interfaces.
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  • Enbridge Gas Distribution
    Technical Lead
    Enbridge Gas Distribution Mar 2023 - Dec 2023
    Toronto, Canada Area
    Project: Mobile Meter Reading, Field Collection System (FCS) - used outdated, end-of-life technology with no enhancement path. Field Technicians were at risk of not guaranteeing functional devices. Introduced both a new backend infrastructure (Itron Field Collection System) and the latest in durable Android field devices.•Led an intensive study with hardware vendors to select a mobile device. Designed and integrated the backend server components to work with the existing multiple-user domain.
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  • Enbridge Gas Distribution
    Technical Lead
    Enbridge Gas Distribution May 2022 - May 2023
    Project: Chatbot Enhancement Migration (customer experience) - migrated the existing customer facing chatbot to a more intelligent, industry leading cloud-based virtual assistant solution. •Provided direction on new chatbot technologies through extensive assessments of viable technologies, which resulted in Enbridge choosing Kore.ai as its official AI chatbot solution.•Developed the team to create the new chatbot from the ground up and led data migration efforts to move utterance and intent content from the existing chatbot to the Kore.ai platform, which saved hundreds of manual text-entering hours.
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  • Enbridge Gas Distribution
    Cutover Lead
    Enbridge Gas Distribution Nov 2021 - May 2022
    Project: Cost of Gas - harmonized the cost of gas financial systems across Enbridge and Union Gas, providing a comprehensive solution for revenue and gas accounting costs.•Conducted downstream system workshops to prepare cutover tasks for the go-live. Created a master project plan detailing mock conversion, cutover dry runs, and go-live cutover tasks. •Developed an automated Microsoft Project VBA system that notified resources of their tasks. Managed the 24/7 command center, which monitored execution and triaged issues.
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  • Enbridge Gas Distribution
    Downstream Sytems Lead
    Enbridge Gas Distribution Jan 2020 - Nov 2021
    Project: CIS Upgrade (S/4 HANA) & Integration with Legacy Union Gas - upgraded the existing Customer Information System to S/4 HANA and integrated the legacy Union Gas customer base of 1.6 million customers, resulting in one standard Customer Information System for Enbridge Gas with over 3M customers. •Developed a comprehensive understanding of integration points and dependencies, resulting in an extensive list of downstream systems impacted. Held a lead role in the 24/7 command center.
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  • Enbridge Gas Distribution
    Technical Lead
    Enbridge Gas Distribution Apr 2019 - Aug 2021
    Project: Chatbot (customer experience) - the organization's first customer-facing implementation that involved a virtual assistant (cozE) and featured an escalation option to a Live Chat Agent that integrates with SAP. This offered customers an additional self-serve channel and guided experience that reduced live agent call volumes.•Principal support for the Kubernetes architecture and chatbot components, keeping the environment stable and functional for 3½ years.•Solutioned a Proof of Concept that resulted in the creation of technical design documents. This created a small chatbot the HR department used for employee questions.•Contributed to Kubernetes' physical architecture mapping architecture and integrated IBM Watson Assistant, which handled Natural Language Processing (NLP) for advanced analysis.
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  • Enbridge Gas Distribution
    Technical & Integrations Lead
    Enbridge Gas Distribution Jun 2018 - Apr 2019
    Project: Mobile Meter Reading - highly manual meter reading process that used outdated technology managed through a manual paper entry process in SAP. •Completed an end-to-end architecture with multiple integration points: SAP IS-U, PI & Cloud (the organization’s first implementation of cloud services), Fusion, Maximo, Click Scheduler, SharePoint, OKTA, Microsoft AD & Intune, and Apple iPads.•Led a third-party vendor team that developed a custom mobile application to read meters.
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  • Enbridge Gas Distribution
    .Net Developer
    Enbridge Gas Distribution Oct 2017 - Jun 2018
    Project: customer-facing web page designed to enhance the customer experience while potentially decreasing the associated cost to serve. •SAP MCF development for MyAccount admin tools and created framework and developer documentation for all admin tools.
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  • Hewlett Packard Enterprise
    Technology Consultant
    Hewlett Packard Enterprise Oct 1994 - Jul 2017
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  • The Lenbrook Group Of Companies
    Systems Analyst
    The Lenbrook Group Of Companies Oct 1984 - Sep 1994
    Pickering, Ontario, Canada
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Ed Watson Education Details

Frequently Asked Questions about Ed Watson

What company does Ed Watson work for?

Ed Watson works for Enbridge Gas Distribution

What is Ed Watson's role at the current company?

Ed Watson's current role is IT Consultant | Project Integration Lead | Systems Design & Execution | Customer Enhacement | Applicatons Development & Integration | Solutions Architect.

What is Ed Watson's email address?

Ed Watson's email address is ed****@****ers.com

What schools did Ed Watson attend?

Ed Watson attended York University.

Who are Ed Watson's colleagues?

Ed Watson's colleagues are Alexander Subak, Nikita Anand, Eric Cheung, Kelly Sullivan, Walter Forza, Julia Chan, Alan Armstrong.

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