 Proactively lead and manage PEG's CheckMe! Quality Assurance program  Work with PEG senior management team writing and negotiating Letter of Agreements and Contracts for Utility projects. Work closely with utility staff on marketing program to the general public. Develop recruiting strategies to bring local contractors on board with the CheckMe! program. Create and manage systems and lead people responsible for inspecting the HVAC technicians’ work with the intention of increasing quality of PEG training and support of technicians and increasing quality of technician performance Enforce consistent standards for inspections of technician’s work and disciplinary action. Create and manage systems for reporting on technician quality to sponsors. Oversee the daily operations of program personnel and track the progress of project and personnel’s performance in meeting the timeline and budget. Create systems resulting in maximum administrative efficiency. Provide regular project feedback, as well as timely and consistent status reports to management. Oversee the development and management of relationships with partners, trade allies, trade associations, and other industry personnel. Work with government agencies to achieve regulatory approval of company products. Work with Director of Quality Assurance and Training to insure consistent quality of PEG training and support Attend field training for new territories and contractors. Oversee the quality of data submitted to the CheckMe! ProgramResults: Achieved 100% of financial budget as well as 102% of energy savings budget Reached 98% customer approval rating on the CheckMe process Facilitated project with Nest to study home and lifestyle impacts on energy consumption Assisted Gulf Power on a new program design for their next efficiency program through 2019

 Manage all residential functions across a fourteen county region Supervise and evaluate a team of nine Work collaboratively with other departments to ensure customer satisfaction  Promote electric end-use products to builders, developers, HVAC contractors, architects Budget and monitor expenditures of nearly $1 million Set and monitor sales goals for assigned region and for individual employees Develop relationships and provide support to relevant professional and community organizationsResults: Increased market share 25% in four years.  Forged significant partnerships with experts to support our market position.  Cemented new customer relationships with a powerful cooperative ad campaign.

 Oversee daily business office operation and supervise two employees Continue positive relationships with four local mayors, council members, and other community partners Partner with local economic development efforts

 Complete daily, weekly and monthly financial and operational control reports to insure compliance with all company, state, and federal requirements Supervise twenty employees Establish sales goals for Customer Service Representatives and develop sales programs Provide support for the Business Office Manager as well as other supervisors in the management team with personnel issues and customer concerns

 Assist local business office managers and customer service representatives in my assigned territory with commercial customer rate and service issues Meet and exceed assigned sales goal in the commercial market including Calhoun, Cleburne, and parts of Talladega counties Work with all types of business classes, concentrating on end-use sales of core products and services Handle customer complaints involving high bills and power quality issues Maintain monthly sales reports Work closely with power delivery to ensure timely service and customer satisfaction Build positive relationships with electrical and mechanical engineers as well as local architects that affect our position in the market Keep management informed of politically natured issues

 Build positive relationships with heating and cooling dealers to sell end-use products Work with local business office manager on heat pump financing for customers Assist customers with high bill complaints Help customers coordinate with power delivery on service upgrades to their residence Work with customer service representatives to sell other core products such as water heating, lights, and surge protection

1997-1999 General Manager of three store locations Oversaw completion of new 20,000 square foot facility in Pell City including design, construction, stocking, hiring, and opening Hired, trained, and supervised employees (28 total in 1999) including salespersons, cashiers, bookkeepers, drivers, and warehouse personnel  Coordinated inside and outside sales activity as well as personally sold to contractors and consumers Controlled advertising budget for the purchase and use of radio, newspaper, and billboard advertising Forecasted inventory needs; ordered and purchased merchandise to maintain adequate stock and to support annual sales goals Attended national conventions to study marketing techniques, participate in computer and product training, purchase merchandise, etc. Managed computer program that maintained inventory levels, prices, and daily activity Traveled to various vendor and company facilities for product training Attended community functions as company representative1990 -- 1997 Manager of Alexandria, AL location1988 -- 1990 Assistant Manager of Alexandria location1983 -- 1988 Salesman