Ed Yee Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Ensured customer satisfaction, which assisted to maximize store profits.Suggested merchandise to customers according to their individual needs.Handling telephone & web sales orders to ensure prompt service.Handling repair orders & notifying customers when orders are repaired.Organize stock and maintain inventoryAssists management in resolving customer complaints

Toronto, Canada Area

The Globe and Mail, Toronto, ON 1998 - 2007Love Inc./Piratesounds, Toronto, ON 1997 - 2008Peace! Magazine, Toronto, ON 1993 - PresentMusic Express Magazine, Toronto, ON 1990 - 1994Smash Magazine, Toronto, ON 1990 - 1994

Toronto Downtown Location

Utilizing in-depth digital photography knowledge to maintain quality control in the output of all digital media.Researched and implemented all products/software innovations to keep current with all new technology to best support customer needs. Using a multitude of digital image recovery software programs, recovered damaged digital media.Actively interacted with customers of the Film & Consumables Department to demonstrate and/or inform them of how to best handle their digital photography needs.On an as needed basis, enhanced digital images to achieve best results for the customer. Handling of all customer digital enquiries regarding their interactions with the department.Processed wide inkjet prints, flatbed & film/transparencies scans.

Managed 15 Customer Service employees in all aspects of customer support, inventory control and equipment maintenance. Responsible for store opening and closing, daily balance of cash register and stock of photo development materials.Managed 4 Photo Technicians.Maintained quality control and management of colour output.Created Photo CD from multiple film formats, digital media, and film scanning.

Hamilton, Ontario

Using strong photography skills to create wedding packages and portraits to a varied customer base.Responsible for the hiring and management of contracted freelance photographers.Managed all aspects of Customer Service as well as, managed the day-to-day running of the business.