Ed Young, Ccep Email & Phone Number

Bedford, Tx

Client Services Manager 2016 - PresentCustomer Engineering Services • Managed Client relations, from a service delivery standpoint, to ensure all contractual Service Level Agreements are met• Professional approach with diligence, using active listening, patience and people skills• Developed and delivered KPI and account status reports monthly, quarterly and annually• Create corrective action plansProject ManagerCustomer Engineering Services 2012 - 2016• Collaborated directly with client’s Project Managers to ensure proper planning, execution and control all the way through postmortem• Maintain SOW parameters and ensure cost were under control• Completed over 70 projects using the Agile methodology to full customer satisfaction

Lubbock, Texas Area

worked with customer management to improve quality of the work process and find more cost efficient methods to increase sales.Provide extensive training classesAttend customer meetings to drive our business modelGave presentations to large audience of Store managersGenerate accountability reports to find ways to improve our process

Project Management

Business Administration And Management, General

Computer Science

Education record