Eda Güner Email & Phone Number

İstanbul, Türkiye

Kartal, İstanbul, Türkiye

Managing e-commerce operational process ( end-to-endorder process)Reporting activities weekly (shipment and sales reports)

Şişli, İstanbul, Türkiye

Accelerating the supply processes of spare parts which have beenordered by the dealers for emergency or stock purposes, but notsupplied, and change the type of shipment when necessary.Communicates with global partners for urgent parts shipmentsand takes alternative actions.Accelerating the supply processes of urgent and key accountcustomer orders which are delivered by customer relations teams.Prioritizing customer orders for bottleneck partsOrganizing monthly backorder meetings with Brand Coordinatorfor critical parts management.Preparing backorder resports monthly and weekly.Training dealers about backorder management in dealer trainingprograms.Making consistent improvement of spare parts systems andmonitoring their active functioning.Following up the order stock management and supply processes.

Şişli, İstanbul, Türkiye

Manage customer orders from placement to invoicingthrough multiple channels, including E-Mail, text, or chat toensure 100% customer satisfactionKeeping customer service level upper than 90%Processing of customer complaintsProcessing and follow up repair ordersCollobarating with logistics and technical departments inorder to be advised about eventual delays

Fen Fakültesi, Biyoloji, Genel

Fen Edebiyat Fakültesi, Sosyal Çalışma