Eda S. Email & Phone Number

Vancouver, British Columbia, Canada

Engage with clients in accordance with the Moncler Selling and Service standardsAchieves and exceed sales goals and key retail KPIs (Average Dollar Transaction - ADT, Units per Transactions - UPT, Data Capture, Repurchase Rate, etc.)Develops and fosters long-lasting client relationships through engaging conversation and active clientele managementDrive business and sales goals by proactively reaching out to existing clients and developing new clientsMaintain company merchandise presentation standardsProactively follow-up with customer charge sends, repairs and holdsDevelop and maintain product knowledgeReview and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectationsSupport in inventory preparation and executionPartner with all employees in the store to maintain a collaborative work environmentAdditional responsibilities as assigned QUALIFICATIONS:Previous experience in luxury retailProven track record of successful sales generation, building and developing client relationsResults-driven and customer focusedStrong communication skills (verbal, in person, via email, SMS, etc.)Strong attention to detailProficient computer knowledge (MS Word, Excel and Outlook)

Vancouver Canada

• Achieve and exceed goals through sales strategies, clienteling, sourcing new customers and maintaining and building productive long-term relationships with existing customers • Deliver renowned and authentic service that creates a luxury customer experience • Develop product knowledge skills and remain aware of current collections that are in-store and on-line; cascade and train information to the broader team • Build credibility and trust as a personal stylist and fashion expert by staying current with market competition, industry, fashion trends and customer shopping behaviours ; share with customers as appropriate • Ability to communicate effectively with customers and team , maneuver sales floor and meet moderate stockroom lifting• Support an environment of teamwork, trust and collaboration with peers, customers and supervisors • Knowledge of cash register systems, basic computer skills(including to use ipad /laptop, Mobile POS,CRM, and Internet)

Vancouver Canada

• Execute the appropriate selling behavious consistently to achieve results. • Build client base through establishing and maintaining strong customer relationships, follow-up on satisfaction of purchases and notifying customers of up-coming events/promotions.• Leverage Product Knowledge as a differentiating factor in the service experience.• Understand the competitive market and be aware of the trends and new products.• Assist in the execution of special events, seasonal gift with purchase and holiday programs.• Friendly, customer-focused ; strong communication and motivation skills.

Vancouver Canada

• Support all efforts to reach store sales goals, respecting all directives, selling standards and non-negotiable. • Provide outstanding and quality customer service with every customer consultation.• Assist and support customer with their choices of products for themselves and as gifts. • Support store operations, policies and procedures.• Support various tasks depending on store demands; ringing, wrapping, restocking and cleaning.

Vancouver Canada

• Exceed all sales and service brand goals and targets.• Build a loyal personal client base by constantly acquiring new customers, developing existing clients ,and retaining loyal clients.• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc• Share expert level of product knowledge with entire store selling team.• Consistently deliver extraordinary service to all customers.• Perform floor recovery, visual merchandising, price change, and related sales support tasks.