• Log and track IT demand requests for supporting functional teams such as Supply Chain, Finance, HR, Wholesale. • Hold regular demand prioritization meetings with internal functional stakeholders.• Ensure on time & clear communication to functional stakeholders regarding the progress of demands, projects and enhancements. • Work cross-functionally with the Global IT counterparts & assigned functional leaders to clarify & refine problem statements, functional requirements and benefits of demand requests. • Assist with coordinating meetings between PMO, service delivery teams, and functional areas. • Support business case development through the identification and definition of business and technical solutions that will address the business objectives and requirements.

• Worked as a System Analyst in three Scrum teams (web, mobile, market) while following agile methodologies and using JIRA and Confluence as project management tools.• Worked closely with Product Owners to analyze business requirements and document detail specifications according to the SDLC.• Communicated regularly with business on requirement clarifications, developer feedbacks and document updates.• Collaborated with UI/UX, CX, business and technical teams to ensure product objectives are met.• Created and maintained business requirements documents.• Worked with cross-functional teams, collaborated with their analysts to synchronize the release of common features.• Assisted in planning long-term projects and evaluating project priorities at the end of each sprint.• Supported the development team and QA team during building and testing to resolve any questions that might arise.

• Worked closely with the Product Owners to understand business needs and maintain the product backlogs by using JIRA and Confluence as project management tools.• Documented and analyzed business needs and requirements while following agile methodologies.• Collaborated with the stakeholders to determine the correct and complete business requirements.• Translated business requirements into analysis documents, user guides and workflows.• Refined and prioritized PBIs and defined acceptance criteria for each task.•Organized and facilitated all Scrum rituals while identifying, tracking and removing obstacles for the team.