Prospect Identification; In collaboration with Sales and Marketing team to Identify of potential companies need of Cyber Security Service.Content Creation; Creation of Digital Content for digital marketing purposes on various social media platforms and presentation to potential clients.Client Outreach; Reaching out to potential clients through various channels, including virtual meetings, emails, and calls, presenting our cybersecurity offerings.Sales Collaboration; Align strategies to maximize on the impact of client engagement efforts in liaison with the internal sales team.Gathering feedback from client interactions to continuously refine outreach strategies and improve on company's approach

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Cultivated customer loyalty, promoted repeat business and improved sales by liaising with customers, management and sales team to better understand customer needs and recommend appropriate solutions.• Responded to customer requests for products, services and company information.• Answered customer telephone calls promptly to avoid on-hold wait times and note detailed calls and complaints using call center's CRM database.• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.