•Collaboration & communication with internal stakeholders for determining & prioritizing product roadmap & strategy•Testing the product on a regular basis and reporting the bugs•Benchmarking of competitors or other service providers•Creating/improving end-to-end seller channel process (IVR, mail, ticket ,branch and customer questions)•Development of metrics/goals and reporting out weekly/monthly progress according to KPIs•Analyzing seller feedback and reports, determining development points and creating action plans•Seller Web & App Redesign Processes ( with the Product teams and using Insider tools)

-Supporting sellers and vendors for their ecommerce operations-Analyzing vendor problems , testing vendor processes-Customer complaint tracking system and ticket system improvement studies-Website banner and campaign management coordination with category team

Effective Presentation Techniques, Teamwork, Excel, Information / Media / Finance Literacy, Social Innovation

-Working on business standardization-Determining inefficiencies in the process with work and time studies-Processing, analyzing and presenting data to senior management through Excel

-Teamwork and weekly reporting-Contacting speakers and managing the e-mail process-Creating the content of the organization, planning and process management