David Kocher Email and Phone Number
David Kocher work email
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David Kocher personal email
David Kocher phone numbers
I’m a growth-focused technology executive with a passion for building high-performance teams and delivering powerful outcomes for customers and businesses alike. Throughout my 20+ years in technology and services, I’ve been called upon to solve complex challenges and lead turnaround efforts for businesses that are private start-ups, mid-market private equity backed, and Fortune 10 global entities.As Chief Customer Officer at RevenueWell, I focus on optimizing the customer experience to increase retention and enable scalable growth. During my first year at the company, we realized a 26% improvement in churn, delivered a 12% reduction in costs, and generated millions in incremental up-sell/cross-sell revenue.I thrive in environments that demand strategic thinking, data-driven insights, culture building, and a relentless focus on results. My leadership style centers around curiosity, commitment, candor, and collaboration ensuring that everyone is aligned toward a common goal.As I look toward future leadership opportunities, including CRO and CEO roles, my mission is clear—create cultures that foster innovation, drive performance, and lead organizations to their full potential.Let’s connect if you're passionate about transforming companies, growing businesses, or fostering leadership cultures that deliver extraordinary outcomes.
Revenuewell
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Chief Customer Officer (Pe Backed)Revenuewell May 2023 - PresentChicago, Illinois, UsDental marketing for the modern practice. RevenueWell enhances a dental practices patient experience from web through waiting room by automating critical front office workflows and accelerating new patient acquisition. We help put practice growth and execution on autopilot. Marlin Equity Partners portfolio company.
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Vice President Of Client Success (Pe Backed)Calyx Sep 2021 - Jun 2023Nottingham, GbCalyx is the technology-enabled services and solutions provider most relied on for solving complex challenges in clinical development. Coupling 30 years of experience with innovative technology to deliver Medical Imaging services and IRT solutions that provide the highest quality data to help the global bio-pharmaceutical industry bring much-needed treatments to patients, faster. CapVest portfolio company. -
Advisory Ecosystem MemberEcosystems Services May 2019 - Jun 2023Remote, UsThe Outcome Selling Advisory Ecosystem (OS AE) is an elite peer group ofprofessionals at world-class companies who want to improve the acquisition,retention, and growth of customer accounts by partnering on the attainment ofbusiness outcomes. The OS AE meets to share emerging best practices, industrytrends, and value selling strategies. It is comprised of thought leaders in sales,sales enablement, customer success, and value engineering. -
Advisory Board MemberTechnology Services Industry Association (Tsia) Jan 2017 - Jun 2023San Diego, Ca, UsThe Technology Services Industry Association Customer Customer Success Advisory Board works to lead the evolution of the Customer Success function within the technology services industry, improve the financial results of technology companies via their Customer Success operations, and enhance Customer Success career paths by defining important industry issues, trends, and opportunities. -
Vice President Of Customer SuccessMedidata Solutions Jan 2020 - Sep 2021New York, Ny, Us -
Vice President, Customer SuccessGe Digital Mar 2016 - Jan 2020San Ramon, California, UsCreated GE’s first Customer Success function to deliver customer life-cycle management across sales, services, support, renewals, and education for GE's Digital business. Execution resulted in significant reduction of red accounts, massive increase in reference stories, impressive revenue retention rate, and millions in direct and influenced orders annually. Managed P&L to deliver consistent positive margin quarter over quarter. -
Customer Experience LeaderGe Digital Jul 2014 - Mar 2016San Ramon, California, UsLed efforts to identify existing customer’s experience and enumerate enhancements to the customer journey. Utilized quantitative/qualitative feedback to develop pre and post journey goals and vision. Executed numerous CX improvement initiatives. Program generated 3,000+ unique pieces of customer feedback with 25% response rate and 55% comments rate in first year. Improvements yielded increases in transnational customer satisfaction scores.
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Senior Services Marketing ManagerGe Healthcare Sep 2012 - Jul 2014Chicago, UsDeveloped and implemented a global services strategy to drive growth in company’s $1B global Healthcare IT (HCIT) business. Leader of customer focused center of excellence created to analyze and develop customer experience improvement opportunities and growth drivers as component of turn-around strategy for restructured HCIT business. -
Customer Strategy ManagerGe Healthcare Jun 2011 - Sep 2012Chicago, UsRepositioned GE Healthcare’s global IT services portfolio to drive near-term growth, by creating a differentiated service model and introducing new offers across 9 separate product lines by developing voice-of-customer backed service offers and pricing for a segment specific support model.
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Experienced Commercial Leadership ProgramGe Jun 2009 - Jul 2011Boston, Ma, UsServed in 2-year premier rotational program for select MBA graduates. Delivered business impact during each of the three distinct rotations in enterprise sales, marketing, and product management. -
Consultant - InternBooz Allen Hamilton May 2008 - Aug 2008Mclean, Va, Us
David Kocher Skills
David Kocher Education Details
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Ge Crotonville Leadership InstituteOrganizational Leadership -
The George Washington University School Of BusinessMaster Of Business Administration - Mba
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Shenandoah UniversityEnvironmental Studies
Frequently Asked Questions about David Kocher
What company does David Kocher work for?
David Kocher works for Revenuewell
What is David Kocher's role at the current company?
David Kocher's current role is Chief Customer Officer | Growth Through Culture & Performance | Private Equity | Ex-GE | Girl Dad.
What is David Kocher's email address?
David Kocher's email address is da****@****alyx.ai
What is David Kocher's direct phone number?
David Kocher's direct phone number is +161744*****
What schools did David Kocher attend?
David Kocher attended Ge Crotonville Leadership Institute, The George Washington University School Of Business, Shenandoah University.
What skills is David Kocher known for?
David Kocher has skills like Strategy, Customer Experience, Cross Functional Team Leadership, Customer Satisfaction Research, Strategic Planning, Business Strategy, Program Management, Leadership, Business Process Improvement, Marketing Strategy.
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