Eric Davis Email & Phone Number

• Led the Central Intake process, mentoring three associates and enhancing control evidence evaluation. Increased control adherence by 42% from 2023, achieving a 94% compliance rate, while reducing cloud resource.
• Spearheaded the management of daily Cloud Application requests, ensuring 100% accuracy and timely processing across multiple platforms.
• Conducted comprehensive Security Risk Assessments across AWS, Azure, and GCP, identifying key vulnerabilities and implementing solutions that mitigated risks, which were presented to executive leadership, improving.
• Authored and standardized Policy and Procedure documentation, driving consistent security practices and improving operational efficiency across the organization.
• Tested and validated monthly ServiceNow platform releases, enhancing system reliability and integrity for ongoing operations.

• Co-developed and implemented an enterprise Cloud Control Matrix using NIST 800-53, CSA CCM v3.1 and other regulatory frameworks, bolstering security across multiple cloud platforms and reducing security gaps in.
• Served as the Enterprise PCI Information Security Advisor (ISA) for a Level 1 Merchant, successfully ensuring PCI-DSS compliance for two consecutive years.
• Led internal risk assessments for enterprise and application-specific controls, ensuring compliance with SOC II and HIPAA attestations, reducing non-compliance findings by 25%.
• Standardized Procedure and Process documentation, which reduced response times to security incidents and audit requests by 30%.
• Streamlined the review of policy exception tasks, offering expert guidance that reduced policy deviations and strengthened adherence to corporate security policies.

• Managed the Customer Service Mailbox, resolving 98% of user inquiries within SLAs, improving overall customer satisfaction.
• Developed Role-Based Access Control (RBAC) templates, reducing access request processing time by 40% and enhancing compliance.
• Identified and escalated critical Data Loss Prevention (DLP) incidents, reducing data exposure risks by 20% through efficient issue resolution.
• Enhanced security operations by developing and maintaining documentation, improving cross-team collaboration and reducing onboarding time for new security analysts.

Virginia Beach, VA

• Resolved 95% of endpoint technical issues at first contact, minimizing downtime and improving overall employee productivity.
• Managed service requests and incidents, maintaining a 99% SLA compliance rate through effective use of ITSM tools.
• Collaborated with specialized support teams to resolve complex technical problems, improving service delivery speed by 25%.
• Streamlined user account management processes, reducing password reset times and improving access provisioning efficiency by 30%.
• Authored knowledge base articles, cutting incident resolution time by 20% through better access to troubleshooting procedures.

Held a Secret Security Clearance

Network Security, Network Security

Bachelor Of Science (Bs), Network Security