Ed Billmaier Ba. is a Senior Director, E-Commerce Customer Service at Samsung Electronics America. He possess expertise in leadership, strategy, crm, customer experience, cross functional team leadership and 45 more skills. Colleagues describe him as "I had the distinct pleasure of working with Ed Billmaier, who, as Senior Director, led our eCommerce support team through a pivotal transformation. Under his leadership, we achieved multimillion-dollar savings while dramatically enhancing our Net Promoter Score (NPS), customer satisfaction (CSAT), and reducing contacts per order. This not only cut costs significantly but also played a crucial role in virtually eliminating defects and elevating the overall customer experience. Ed's leadership extended beyond mere numbers; he truly transformed our team dynamics. He created an environment where every team member could excel, even in the midst of our challenging corporate structure. His skills as an operational leader, coach, and mentor were unparalleled, fostering a culture of excellence and continuous improvement. His strategic vision and hands-on approach were key in enabling us to exceed our performance goals. Ed's remarkable ability to inspire and motivate his team sets a high standard for leadership. I wholeheartedly recommend Ed for any role seeking a leader capable of guiding teams to exceptional performance while achieving outstanding results in customer experience and operational efficiency." and "It is with pleasure that I write this recommendation for Ed Billmaier, a long time friend and business associate. He would be a great asset to any team bringing a strong background in operational excellence, innovation, customer centered strategies, team building, and hard work. Ed has the expertise to not just do the job but improve on the outcome. He "gets it" when it comes to e-commerce, social media and customer support having a complete 360 degree grasp of what it takes to not only satisfy customers and consumers, but keep them long term. His skill set is unique in the industry of consumer products as he is able to lead a company to where it wants to go, and do it successfully---demonstrated by his achievements at Scott's and Pier 1. Ed has been an "impact player" in any organization he has been a part of and he will do the same in a new position. I would be glad to talk in more detail about Ed and his credentials. I can be contacted at 1-313-259-1010 for any follow-up. Chip Rohde"